Credit Analyst

CREDIT ANALYST (EXEMPT)

Who we are:

At Franklin Sports, Inc. we believe that sports make life better. Driven by our passion to get people moving, playing and competing, we bring sports to life for athletes of all ages. Whether our job is designing a product for a World Series MVP or a child enjoying their first swings of the bat, we are dedicated to make sports inspiring, fun and accessible for all.

Every day, we collaborate to bring innovation and quality craftsmanship across the world of sport. We are proud of our partnerships with Major League Baseball, Major League Soccer, the National Basketball Association, the National Football League, the National Hockey League, the National Women’s Soccer League, the Women’s National Basketball Association, the Pro Volleyball Federation, USA Pickleball, and Hasbro’s Nerf brand — all of which bring energy, strength, and joy to our products.

We are family owned and family driven. To join Franklin Sports is to join the #Franklin Fam.

The Credit Analyst will support the Accounts Receivable department and play a key role in managing customer accounts, collecting outstanding receivables, and researching, reconciling, and resolving customer deductions. This position requires a strong understanding of Accounts Receivable processes, including cash application support, account reconciliation, dispute resolution, collections, and general A/R administration.

The ideal candidate thrives in a fast-paced, high-volume environment and can effectively prioritize competing responsibilities while maintaining a high level of accuracy and attention to detail. A significant portion of this role involves analyzing and resolving customer deductions, requiring the ability to work efficiently, meet deadlines, and keep pace with a large volume of transactions and account activity.

This individual must be highly customer-service oriented, proactive, and collaborative, with confidence and professionalism to communicate effectively with customers and internal business partners at all levels. Strong problem-solving skills, sound judgment, and the ability to investigate discrepancies and drive issues to resolution are essential.

The successful candidate will demonstrate flexibility, accountability, and a commitment to supporting departmental and company objectives. Previous experience in Accounts Receivable, credit analysis, collections, deduction management, and the retail or consumer products industry is strongly preferred.

This position is located at our headquarters in Stoughton, MA with a hybrid office option and will report to the Associate Manager of Credit, Collections and Accounts Receivables.

• Research, analyze, and resolve payment discrepancies and compliance deductions assessed by major retailers pertaining to shipping violations, allowances, discounts, damages, pricing and shortages
• Contact past due customers via various methods (email, phone, customer web portals) to collect on past due invoices.
• Interact with internal departments during the process of validating deductions
• Dispute invalid deductions within the claim’s expiration timeframe, and follow through until resolved
• Prepare and submit necessary credits or adjustments for processing
• Reconcile credit and debits within customer accounts
• Communicate internally as well as directly with customers to resolve all open claims
• Collaborate and lead communication with internal partners to identify and resolve root causes of deductions and identify process improvements to prevent reoccurrence
• Perform business analytics and provide actionable reporting to assist in efficient and accurate chargeback processing
• Exercise appropriate controls to minimize financial exposure across the business
• Perform account reconciliation
• Assist with audits
• Other projects as assigned

• Bachelor’s degree required, focus on accounting or finance highly desirable
• 5+ years of strong experience in Accounts Receivable and Collections of major accounts in the retail industry
• Experience working with big box retailers and ecommerce companies desirable (Wal-Mart, Amazon, Target, etc.)

• Ex…