Jr. Sales Support Analyst, E-Commerce

JR. SALES SUPPORT ANALYST, ECOMMERCE NON-EXEMPT

At Franklin Sports, Inc. we believe that sports make life better. Driven by our passion to get people moving, playing and competing, we bring sports to life for athletes of all ages. Whether our job is designing a product for a World Series MVP or a child enjoying their first swings of the bat, we are dedicated to make sports inspiring, fun and accessible for all.

Every day, we collaborate to bring innovation and quality craftsmanship across the world of sport. We are proud of our partnerships with Major League Baseball, Major League Soccer, the National Basketball Association, the National Football League, the National Hockey League, the National Women’s Soccer League, the Women’s National Basketball Association, the Pro Volleyball Federation, USA Pickleball, and Hasbro’s Nerf brand — all of which bring energy, strength, and joy to our products.

We are family owned and family driven. To join Franklin Sports is to join the #Franklin Fam.

The Jr. Sales Support Analyst, E-Commerce, supports our E-Commerce sales and customer service team across major retail accounts including Amazon, Walmart, and others. This individual will troubleshoot retailer issues, syndicate product content and optimize item merchandising, and analyze e-commerce order transmissions. This position is coordinating and executing of product setups, content flow, and operational tasks across major ecommerce accounts.

The position is located at our Headquarters in Stoughton, MA with a hybrid office option and will report to the Sr. Manager, E-Commerce Sales & Customer Service.

• Execute weekly merchandising updates to Amazon and Walmart. This includes weekly item availability updates and actioning internal automation alerts for merchandising needs
• Facilitate content flow in Salsify, our content syndication platform, to Amazon and Walmart
• Set up new items online with major accounts during item launch cycles
• Analyze and drive content updates across top accounts as needed. Independently execute content requests from various internal departments.
• Maintain a shared Amazon task tracker and communicate weekly with Amazon regarding open issues to ensure they are resolved promptly
• Maintain internal Walmart item tracker to ensure content scores comply with account standards
• Independently analyze and process weekly orders with Amazon US, ensuring timely and accurate execution
• Work closely with operations on item location management to ensure maximum fill rates
• Research and dispute any packaging chargebacks with detailed analysis and follow ups
• Respond to various day-to-day requests from top-tier accounts
• Assist department on additional E-Commerce accounts as needed throughout the year
• Other tasks as assigned.

• Bachelor’s degree strongly desirable, ideally in Business Administration
• 1+ years of experience in administrative or customer service for Business to Business (B2B) customers or applicable internships
• Experience using online retail portals (i.e. Vendor Central, Supplier Center and/or Retail Link) and Salsify desirable

• Good interpersonal skills
• Good written and verbal communication skills
• Computer user skills (Word, Excel, PowerPoint, Outlook) with the ability to learn new systems
• Highly organized, motivated and task oriented
• Ability to handle multiple priorities
• High degree of customer orientation
• Strong attention to detail
• Ability to work cross functionally with all levels within and outside of the organization
• Excellent time management skills
• Passion for the industry

Interact regular­ly and follow up with internal and external parties based on direction of management, presents information for decision making to manager, and the ability to independently follow up on pending item and to manage their own daily tasks and projects as assigned by management.

This position does not supervise employees.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of…