Call Center Representative

Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live independently as possible in the least restrictive environment. The agency encourages the inclusion of people with disabilities in social, recreational, family and work activities.

The Customer Service Representative is heavily integrated with Fiscal Intermediary Processing & Support Services and the company as a whole. Working with a high volume of inbound and outbound calls, we are the face and voice of the company and are first to hear of problems needing resolution, providers of program-related resource information, and liaisons to other departments.

• Call center and phone customer service experience highly preferred
• Bilingual preferred: fluent in English and other languages
• Stoughton office location
• 3 months required in person for training, hybrid thereafter
• Full time, 35 hours a week
• Monday
  - Friday, 8:30am - 4:30pm

• Answers consumer inquiries by utilizing multiple modules and programs to assist in first call resolution
• Learn, retain, and apply information based on training materials related to program topics
• Liaison to other departments within the company

• Ability to multitask: speak on call while reading notes, utilize appropriate modules for research, engage the caller while researching, and take notes during the call
• Professional, friendly, and understanding of the consumer’s situation
• Attentive to details
• Team player and capable of working independently
• Problem solving skills
• Punctual and dependable

• Call center and customer service experience highly preferred
• Bilingual a plus

High School Diploma or equivalent.

This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Regularly required to talk and/or hear. Frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

No travel is required for this position.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

• Sign on bonus
• Work/life balance
• Paid time off - 25 days per year for full time staff
• 14 paid holidays
• Tempus Wellness
  - Medical, Dental, Dependent Care Reimbursement, FSA and HSA
• Basic life, short term and long-term disability
• On-site gym (Stoughton Location) and wellness initiatives
• Annual reviews with merit-based increases
• Employee recognition program
• Financial wellness - 403(b) retirement plan with matching
• Continuing education, training and advancement opportunities

All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre‑employment background checks will be conducted on all candidates that are offered a position in compliance with program policy and state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. Employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.