Customer Service Representative

About the Role

U‑Haul is looking for friendly, motivated people to join as Customer Service Representatives. You will work as part of a supportive team, representing U‑Haul’s exceptional customer service by inspecting, maintaining, and returning equipment. The role offers on‑the‑job education and the opportunity to use up‑to‑date technology to dispatch and manage equipment.

• Opportunities for advancement
• Mindset App Reimbursement
• Health insurance & prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• Met Life legal program
• Met Life auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24‑hour physician available for children
• Business travel insurance
• You Matter EAP
• Life Lock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey’s Smart Dollar Program
• U‑Haul hiring bonus of $100 and a $300 cash bonus upon completing equipment inspection and verification

• Assist customers inside and outside a U‑Haul center with U‑Haul products and services.
• Use smartphone‑based U‑Scan technology to manage rentals and inventory.
• Move and hook up U‑Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane tanks (certification offered through U‑Haul upon employment).
• Operate a forklift (certification offered through U‑Haul upon employment).
• Perform other duties as assigned.
• Participate in ongoing continuous U‑Haul education through U‑Haul University.

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

The work involves moderate risks or discomforts that require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. Protective clothing or gear such as masks, goggles, gloves, or shields may be required.

Work requires some physical exertion, such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs, either assisted or unassisted.

$15 – $17 per hour

224 Washington St, Stoughton, Massachusetts 02072

U‑Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on request for applicants participating in all aspects of the selection process. Information obtained during this process will only be shared on a need‑to‑know basis.