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Collections Analyst
Job in
Stoughton, Norfolk County, Massachusetts, 02072, USA
Listed on 2026-06-21
Listing for:
Soni Resources
Full Time
position Listed on 2026-06-21
Job specializations:
-
Finance & Banking
Accounts Receivable/ Collections -
Accounting
Accounts Receivable/ Collections
Job Description & How to Apply Below
Key Responsibilities
- Contact customers via phone, email, and written correspondence to collect overdue payments
- Review customer accounts to identify delinquent balances and prioritize collection efforts
- Negotiate payment plans and settlements in accordance with company guidelines
- Maintain accurate and up-to-date records of all collection activities
- Investigate and resolve billing discrepancies or payment disputes
- Monitor aging reports and escalate high-risk or long-overdue accounts as needed
- Work closely with sales, customer service, and accounting teams to resolve issues
- Ensure compliance with federal, state, and local collection laws and regulations
- Meet or exceed individual and team collection targets
- High school diploma or equivalent (Associate's or Bachelor's degree preferred)
- 1-3 years of experience in collections, accounts receivable, or a related financial role
- Strong negotiation and communication skills
- Ability to handle difficult conversations professionally and tactfully
- Proficiency with accounting software, CRM systems, and Microsoft Excel
- Strong attention to detail and organizational skills
- Knowledge of FDCPA and other applicable collection regulations (preferred)
- Customer-focused with a problem-solving mindset
- Ability to work independently and manage multiple accounts
- Time management and prioritization skills
- Analytical and detail-oriented
- Professional judgment and discretion
Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.
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