Branch Manager Job Stoughton area,Massachusetts USA,Finance & Banking

Compensation for this position is commensurate with experience. The posted range is intended to provide a general estimate and does not guarantee a specific rate of pay.

PRIMARY

ACCOUNTABILITIES / RESPONSIBILITIES:

Performs any functions necessary within the scope of authority and expertise, to provide the highest levels of customer service and responsiveness to our customers.

Superior Service Quality

Consistently meet/exceed individual, branch, and bank goals as set by SVP Retail Banking and bank.
Develop, implement, and manage a detailed performance plan for both the individual employees and the branch.
Participation with SVP Retail Banking in establishing team and individual goals.
Execute the hiring process in coordination with Assistant Branch Manager and Head Teller.
Make recommendations to reward and recognize performance of team members using established programs and sources.
Effectively utilize decision/exception tools to support valuable customer retention.
Ensure excellence in customer service and maintain service standards.
Maintain a working knowledge of the bank’s products and services and make recommendations based on customer’s needs.
Commit to add positive growth to the bank as a whole by assisting with the training and coaching of the staff on the bank’s products and services and making recommendations based on the customer’s needs.
Proactively participates in community networking opportunities and routinely visits potential and existing business clients to foster new relationships or deepen existing relationships.

Lending

Interview and take applications for all consumer and home equity loans/lines. Close consumer and home equity loans/lines. Ensures Assistant Manager/CSR and CSR are knowledgeable to interview/take applications and close loans.
Refers purchase mortgages and refinances to branch’s MLO (Mortgage Loan Officer), but may also assist customers in entering online mortgage applications in absence of MLO.
Maintains a strong knowledge of our consumer and home equity systems, products, regulations, and processes. Ensure Assistant Manager/CSR also maintain the strong knowledge in these areas as well.

Leadership and People Management

Observe and coach the entire branch team.
Maintains open lines of communication with the branch team. Ensures timely communication of pertinent information and offers feedback on current processes/routines for betterment of the bank as needed.
Provide input and recommendations in support of employee performance management.
Execute performance evaluations for entire branch team in coordination with Assistant Branch Manager and Head Teller.
Promote teamwork and a positive working environment in order to achieve individual, team, and bank goals.
Assist in the establishing of development goals/plans for the self and team members.
Must be a role model for all the staff and provide mentorship to the team to help them achieve their career goals.
Meet/exceed individual and team development goals and objectives.
Participate in and encourage team involvement in community involvement efforts.
Reward and recognize performance of staff utilizing established sources such as “Peer Recognition Program” and “Checking Acquisition Program.”
Maintain a comprehensive understanding of the bank’s mission statement and core values. Understands the goals and strategies of our business partners at the bank and ensure that the team shares this knowledge.
Makes referrals to our business partners as customer needs.

Operations and Compliance

Ensure compliance with the Federal and State laws as well as the bank’s policies and procedures.
Assist with the completion of required periodic audits, month end reports, and inventories in a timely manner.
Assist with the security of the branch ensuring that all physical security devices are in continuous good working order.
Ensures that all opening and closing procedures are consistently followed in adherence with the bank’s security policies.
Assist in ensuring all of the branch team are continually trained on all security procedures.

Financial

Ensure the prevention of fraudulent activities through adherence to the bank’s policies and procedures.
Ensure fee…