Branch Manager

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Retail Manager Stoughton, MA, US

Salary Range: $70,000.00 To $ Annually

Compensation for this position is commensurate with experience. The posted range is intended to provide a general estimate and does not guarantee a specific rate of pay.

Performs any functions necessary within the scope of authority and expertise, to provide the highest levels of customer service and responsiveness to our customers.

• Superior Service Quality
• Consistently meet/exceed individual, branch, and bank goals as set by SVP Retail Banking and bank.
• Develop, implement, and manage a detailed performance plan for both the individual employees and the branch.
• Participation with SVP Retail Banking in establishing team and individual goals.
• Execute the hiring process in coordination with Assistant Branch Manager and Head Teller.
• Make recommendations to reward and recognize performance of team members using established programs and sources.
• Effectively utilize decision/exception tools to support valuable customer retention.
• Ensure excellence in customer service and maintain service standards.
• Maintain a working knowledge of the bank’s products and services and make recommendations based on customer’s needs.
• Commit to add positive growth to the bank as a whole by assisting with the training and coaching of the staff on the bank’s products and services and making recommendations based on the customer’s needs.
• Proactively participates in community networking opportunities and routinely visits potential and existing business clients to foster new relationships or deepen existing relationships.
• Lending
• Interview and take applications for all consumer and home equity loans/lines. Close consumer and home equity loans/lines. Ensures Assistant Manager/CSR and CSR are knowledgeable to interview/take applications and close loans.
• Refers purchase mortgages and refinances to branch’s MLO (Mortgage Loan Officer), but may also assist customers in entering online mortgage applications in absence of MLO.
• Maintains a strong knowledge of our consumer and home equity systems, products, regulations, and processes. Ensure Assistant Manager/CSR also maintain the strong knowledge in these areas as well.
• Leadership and People Management
• Observe and coach the entire branch team.
• Maintains open lines of communication with the branch team. Ensures timely communication of pertinent information and offers feedback on current processes/routines for betterment of the bank as needed.
• Provide input and recommendations in support of employee performance management.
• Execute performance evaluations for entire branch team in coordination with Assistant Branch Manager and Head Teller.
• Promote teamwork and a positive working environment in order to achieve individual, team, and bank goals.
• Assist in the establishing of development goals/plans for the self and team members.
• Must be a role model for all the staff and provide mentorship to the team to help them achieve their career goals.
• Meet/exceed individual and team development goals and objectives.
• Participate in and encourage team involvement in community involvement efforts.
• Reward and recognize performance of staff utilizing established sources such as Peer Recognition Program and Checking Acquisition Program.
• Maintain a comprehensive understanding of the bank’s mission statement and core values. Understands the goals and strategies of our business partners at the bank and ensure that the team shares this knowledge.
• Makes referrals to our business partners as customer needs.
• Operations and Compliance
• Ensure compliance…