Customer Experience Coordinator

Position

Available at TJX Companies (TJ Maxx) in the USA, 0451 Stoughton, MA.

Responsible for promoting an excellent customer experience. Oversees a team of Associates at the front of the store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging with customers and maintaining a clean, organized store. Role models outstanding customer service.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• At least 1 year of retail and 6 months of leadership experience

Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Eligible benefits include 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.

This position has a starting pay range of $17.25 to $17.75 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

1334 Park St, USA TJ Maxx Store 0451 Stoughton MA

All applicants considered without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or any protected class. Reasonable accommodations to qualified individuals with disabilities provided according to law. Applicants with arrest or conviction records will be considered for employment.