Customer Experience Team Lead — Lead, Coach & Delight Customers
Job in
Stoughton, Norfolk County, Massachusetts, 02072, USA
Listed on 2026-07-10
Listing for:
IKEA USA
Full Time, Part Time
position Listed on 2026-07-10
Job specializations:
-
Retail
Job Description & How to Apply Below
IKEA USA in Massachusetts seeks a seasoned Customer Care Team Leader to coach shop-floor colleagues across Cash Lanes, Click & Collect, Home Delivery, Handout and Car Loading. You will empower crews to deliver a consistent, exceptional customer experience, monitor KPIs, and implement improvements while ensuring policy compliance.
Join a diverse team that values inclusivity and growth. This full-time role offers 38–40 hours weekly and a competitive hourly range with strong benefits, including
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