Customer Experience Lead & Coach; Retail Ops
Job in
Stoughton, Norfolk County, Massachusetts, 02072, USA
Listed on 2026-07-13
Listing for:
IKEA Gruppe
Full Time
position Listed on 2026-07-13
Job specializations:
-
Retail
Retail Associate/ Customer Service, Customer Service Rep
Job Description & How to Apply Below
IKEA Gruppe in the United States seeks a Customer Relations team lead to coach frontline colleagues across cash lanes, Click and Collect, Home Delivery, and related areas. You will build a strong, service-minded team that delivers a memorable shopping experience.
You will monitor performance, drive improvements, onboard new hires, and ensure system access and compliance. The role offers 38 hours per week with open availability and a comprehensive benefits package.
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