Senior Service Dispatcher ​/ Coordinator

** Senior Service Dispatcher / Coordinator – Commercial Service
** Beacon Mechanical Services is hiring an experienced Senior Service Dispatcher / Operations Coordinator in Stoughton, MA to support the daily coordination and execution of our growing commercial service operation.

This is a highly active operational role supporting multiple service divisions, including Plumbing, Mechanical, Electrical, Facility Services, and Fire Life Safety. Each division typically operates 3–4 field crews, creating a dynamic service environment with multiple jobs, technicians, customer requests, and changing priorities moving simultaneously throughout the day.

The Senior Service Dispatcher / Operations Coordinator serves as the central connection between our field technicians, customers, vendors, division managers, and internal operations team.

The ideal candidate has substantial experience in service dispatching or field-service coordination and is comfortable independently managing a busy service board, proactively following up with technicians, communicating with customers, and keeping work moving from initial request through completion.

This position is well suited for someone who enjoys a fast-moving environment, takes pride in staying ahead of open items, and naturally becomes the person field teams rely on to keep their day organized.
** Job Responsibilities
** Coordinate daily field operations across Plumbing, Mechanical, Electrical, Facility Services, and Fire Life Safety, typically supporting 3–4 crews per division

Build and maintain technician schedules in advance based on priority, geography, workload, skill set, and customer requirements

Monitor incoming work through Corrigo, Service Channel, Field Pulse, email, and other customer platforms

Maintain visibility into active, pending, approved, and return work and proactively move jobs toward completion

Follow up with technicians throughout the day and before end of day to confirm job status, return needs, materials, equipment, estimates, and next steps

Coordinate return visits, vendors, materials, equipment rentals, deliveries, site access, and other execution requirements

Maintain proactive customer communication regarding ETAs, job status, schedule changes, delays, and return visits

Ensure technician notes, photos, material information, JHAs, and required job documentation are complete

Track outstanding quotes, approvals, and follow-up work and ensure nothing remains idle without a defined next action

Support field technicians as a primary operational resource for scheduling, scope clarification, site information, and customer requirements
** Operational Expectations
** Maintain strong visibility into the service board and the next action required on active work

Keep schedules organized and planned ahead whenever possible

Maintain consistent communication with field crews and customers

Identify incomplete or stalled work and proactively move it forward

Independently resolve routine scheduling and service issues while appropriately escalating larger concerns

Operate with urgency, organization, accountability, and strong follow-through
** Requirements
* * 5+ years of service dispatching, service coordination, or field-service operations experience

Proven experience managing multiple technicians or crews in a fast-paced commercial service environment

Strong scheduling, prioritization, organization, and follow-up skills

Excellent written and verbal communication skills

Ability to manage a high volume of active work while maintaining attention to detail

Strong computer skills and familiarity with service-management platforms
** Preferred
* * Experience in plumbing, HVAC, mechanical, electrical, fire life safety, or facility services

Experience coordinating multiple trades or service divisions

Familiarity with Corrigo, Service Channel, Field Pulse, Service Titan, or similar platforms

Experience supporting national or multi-site commercial customers

Familiarity with JHAs, field documentation, vendor coordination, and commercial service requirements
** Benefits
* * Competitive salary
401(k) with company match

Health, Dental & Vision insurance

Paid Time Off and holidays

Professional development opportunities

High-growth environment with opportunity for advancement
** Job Type
**** Job Type:
** Full-time
*
* Work Location:

** Stoughton, MA (Field + Office Hybrid)
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