Transportation Coordinator - Stoughton, MA

Overview

At U.S. Electrical Services, Inc. (USESI), we combine over 100 years of expertise, $150M+ in inventory, and the power of 2,000+ dedicated employees across 150 locations to deliver excellence every day. As a family of 14 regional businesses, we thrive on innovation and teamwork, empowering our people to shape the future of the electrical industry.

USESI is looking for a motivated and enthusiastic transportation team member to join our Distribution Team. This position will be located in our Stoughton, MA location.

Schedule: Monday through Friday, 3:00am-11:30am

• Coordinate daily transportation operations by planning, scheduling, and optimizing delivery routes to maximize efficiency, meet customer commitments, and minimize transportation costs.
• Dispatch and communicate with drivers throughout the day, providing route updates, delivery changes, and operational support while resolving issues related to traffic, delays, equipment, customer requests, or other unforeseen circumstances.
• Serve as the primary point of contact for drivers, sales teams, and internal departments by responding to delivery inquiries, providing estimated arrival times, communicating service updates, and resolving transportation related issues.
• Monitor active deliveries, route progress, and transportation management systems to ensure on time performance, communicate delays, and proactively adjust schedules when necessary.
• Coordinate same day deliveries, second run deliveries, special delivery requests, and common carrier shipments to ensure customer requirements and service commitments are met.
• Monitor transportation trackers, delivery queues, and customer commitments to ensure time sensitive deliveries are executed accurately and communicated effectively.
• Prepare and coordinate delivery documentation, shipping information, and routing instructions while maintaining accurate transportation records and system updates.
• Coordinate with warehouse operations to stage material for future deliveries, customer holds, special shipments, and carrier pickups.
• Ensure compliance with company policies, Department of Transportation regulations, hours of service requirements, and all applicable federal, state, and local transportation regulations.
• Support continuous improvement initiatives by identifying opportunities to improve routing efficiency, service levels, communication, and transportation processes.
• Cross train in transportation and warehouse support functions and provide operational backup for dispatch, routing, scheduling, and other logistics activities as business needs require.

This position primarily works in an office environment with frequent interaction with warehouse personnel, drivers, transportation leadership, sales teams, and customers. The role requires continuous communication, multitasking, and the ability to prioritize changing business demands in a fast paced distribution environment. Occasional extended or flexible hours may be required to support transportation operations, customer commitments, and business needs.

This version reads as a professional transportation operations job description, aligns with industry standards, and leaves room for the employee to take on additional operational responsibilities without the position becoming overly task specific.

• Knowledge of Route Optimization Software:
  Proficiency in route‑planning and fleet management software, such as Innovo, or similar tools.
• Attention to Detail and Organizational
  
  Skills:
  
  Strong attention to detail for scheduling, compliance, and tracking routes efficiently.
• Problem‑Solving and Decision‑Making
  
  Skills:
  
  Ability to think on your feet, especially under pressure, to manage delays or unforeseen obstacles.
• Communication
  
  Skills:
  
  Strong verbal and written communication skills to interact with drivers, managers, and customers.
• Time Management:
  Ability to prioritize and handle multiple tasks to ensure efficient route management.

• Education:
  
  High school diploma or equivalent is generally required. A degree in logistics, transportation, or supply chain management is preferred.
• Experi…