Administrative Assistant

Job Description

This position is the primary administrative role in most of Park Lawn’s individual business locations and is responsible for performing a variety of administrative and accounting related tasks to ensure the business runs smoothly and the expectations of our client families and their guests are exceeded.

• Financial assistance programs encouraging employees through education and development in industry related subjects.
• Robust Health and Welfare Plans, and savings account options, designed to support personal needs, enhance well-being and help navigate life’s challenges.
• Rich 401(k) and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match.
• Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment.
• Employee Discounts on services, merchandise, and property to help our team members in their time of need.

Cress - Speedway, Madison, WI 53705, USA

• Answers telephone and gives information to callers or routes calls to the appropriate person and places outgoing calls for the business.
• Greets and escorts all visitors and their guests.
• Performs all accounting (AP/AR), inventory, and account reconciliation for the business.
• Updates Timekeeping system as employees fill out missed punch logs.
• Prepares daily deposit reports and reconciliations.
• Processes and codes all business invoices for payment.
• Researches invoices and resolves any issues or discrepancies.
• Receives and records payments from client families.
• Schedules appointments for the business.
• Composes and types correspondence as needed.
• Compiles and reports on statistical data as required by the business.
• Inputs data into the operating system accurately, completely, and timely.
• Assists client families with processing necessary paperwork and scheduling appointments.
• Scans, copies and prints as needed.
• Updates and maintains files and related systems for the business.
• Serves as business timekeeper and maintains local employee files.
• Coordinates and maintains office supplies and equipment.
• Serves as a backup in other administrative functions as needed.
• Completes assigned responsibilities and tasks without needing additional assistance, excessive supervision, or extended scheduling.
• Special projects and other duties as assigned.

• Communication proficiency.
• Teamwork orientation.
• Detail orientation.
• Customer service orientation.
• Time management.

• High school diploma or equivalent combination of education and experience preferred.
• Minimum two years of administrative or general accounting experience or demonstrated knowledge, skills and abilities required to perform all job tasks.
• Valid state‑issued driver’s license in good standing and an acceptable driving record.

• Ability to read, write, and speak English fluently. Bilingual is a plus.
• High degree of overall computer proficiency.
• High degree of proficiency in local and virtual data management tools (Internet, Dropbox, Microsoft file management structure).
• High level of proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Proficiency with multi‑line phone systems and general office equipment.
• Effective and professional communication skills, with an emphasis on verbal skills and the ability to resolve and respond to issues in a professional manner.
• Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
• Ability to maintain a positive attitude and working environment through organization, willingness to learn, and communication.
• Ability to simultaneously handle multiple projects, prioritize tasks, and exercise good judgment.
• Attention to detail and follow‑through.

• Primarily performed in an indoor office setting.
• Equipment used includes computer, fax, copier, merchant terminal, multi‑line phone system, personal or company owned vehicle.
• Employees regularly required to lift up to 25 pounds, climb, sit, stand, bend, kneel, and frequently perform these actions.
• May also require reaching, pushing, and pulling.
• Employees may be exposed to chemicals and/or blood borne pathogens. Exposure risk is considered low.
• Overtime is sometimes necessary or required.

• Position may require up to 10 percent out‑of‑area and overnight travel.
• Travel is primarily local occurring during the business day only.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.