Service Operations Lead - Customer Success & Onsite Support
Job in
Stow, Summit County, Ohio, 44224, USA
Listed on 2026-07-10
Listing for:
Irongatetalent
Full Time
position Listed on 2026-07-10
Job specializations:
-
Customer Service/HelpDesk
Technical Support, Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Irongatetalent in Ohio is seeking a service team lead to guide the North service team and coordinate on-site service with the sales team, ensuring timely completion of tasks and high customer satisfaction. The role involves maintaining service records, reviewing policies, and addressing customer complaints with urgency.
You will arrange regular meetings, prepare performance reports, study recurring issues, and train team members to enhance service quality and efficiency.
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