Financial Counselor I

The Financial Counselor is responsible for creating patient financial responsibility forms, entering patient owed amounts in the practice management system, and collection of patient financial responsibility prior to surgery, all in well planned and timely fashion. Systematic process mapping and optimization to ensure maximum efficiency and effectiveness in work flows and prompt professional communication with internal and external stakeholders striving to achieve the highest level of customer service.

The identification of Duties and Responsibilities does not display an exhaustive list of all duties that may be assigned to this position, nor does it restrict the related work that may be assigned to this position.

• Establishing communication and working closely with the Surgery Scheduling Team.
• Answering all telephone inquiries from patients regarding out of pocket expenses, insurance questions, financing, or other concerns.
• Verification of medical benefits for surgery, lasers, and injections.
• Discuss benefits and costs of non-covered benefits with patients, create an estimated out of pocket worksheet. Secure any out of pocket financial requirements from patient.
• Back-up to our Prior Authorization Specialist
• Interfacing with our Billing Department as needed.
• Pre
  - Surgical Collections
• Collections Worksheets
• Performs other duties as assigned.

• Highly motivated, detail-oriented and organized
• Excellent written and verbal communication skills
• A strong work ethic, and demonstrated customer service skills.
• Ability to multi-task and meet deadlines.

• High school diploma or equivalent
• Medical Billing/Coding
• Previous ophthalmology, healthcare or customer service work experience preferred

• Competitive wages
• Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
• Generous paid time off (PTO) program
• Seven (7) company paid holidays
• 401(k) retirement plan with company match
• An organization focused on People, Passion, Purpose and Progress
• Inspirational culture

Midwest Vision Partners was founded in 2019 to build a premier eye care platform in partnership with Alpine Investors, a San Francisco-based private equity firm. Alpine is a strong supporter of MVP, given their People First™ philosophy, unparalleled track record, significant financial resources, and a commitment to building a platform that includes physician leadership at the highest levels.

Headquartered in Chicago, our mission is to provide world-class support to ophthalmologists and optometrists, enabling them to focus on improving patients' vision to help people live their best lives. Today, MVP's network consists of 16 practices, 125 physicians, and roughly 1500 employees providing medical and surgical eyecare services at over 60 locations throughout the Midwest. We strive to be the premier provider of eyecare in the Midwest through a culture of collaboration and excellence.

#MVP
2026