Courtyard Akron Stow - Assistant General Manager OEM

Courtyard Akron Stow - Assistant General Manager OEM Address 4047 Bridgewater Pkwy, Stow, OH, 44224

Job Description

As our Assistant General Manager, you will be a key player in ensuring guest satisfaction and the efficient operation of our hotel. In the absence of the General Manager, you'll supervise various departments and focus on achieving hotel profitability through revenue generation, cost control, and the development of associates. Our ideal candidate is a natural leader with excellent problem‑solving and communication skills, committed to maintaining high standards and supporting hotel operations.

Join our team and be part of creating unforgettable experiences for our guests!

This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly.

• Leadership
  
  Skills:
  
  Supervise operating departments and assist in achieving hotel profitability through effective management and support of the General Manager.
• Problem‑Solving Ability: Anticipate and address workplace issues proactively to ensure smooth and efficient operations.
• Hiring & Training: Assist the General Manager in overseeing the recruitment, hiring, and training of Guest Services staff, ensuring ongoing training across all departments in service standards. This role will support the development of both managerial and hourly employees through corporate‑approved programs, fostering empowerment and growth.
• Communication
  
  Skills:
  
  Listen to, understand, and resolve concerns from co‑workers and guests, maintaining clear and open communication.
• Financial Acumen: Work with and understand financial information and data, performing basic arithmetic functions to support hotel operations.
• Technical Proficiency: Utilize Windows Operating Systems for effective management and reporting.
• Organizational
  
  Skills:
  
  Maintain high standards of personal appearance and grooming, ensuring compliance with company standards and regulations.
• Customer Service Orientation: Approach all interactions with guests and employees in an attentive, friendly, and service‑oriented manner, ensuring high levels of satisfaction.

• At least 5 years of progressive experience in Rooms or F&B department in a hotel, or a 4‑year college degree with 2 to 3 years of related experience, or a 2‑year college degree with 3 to 4 years of related experience.
• Must be effective in handling stressful, high‑pressure situations while maintaining composure and objectivity.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay
  ! Ask your Recruiter for more details.
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

Courtyard by Marriott Akron/Stow will delight you with our beautiful guest rooms, featuring Marriott Plush bedding, ergonomic work spaces, and Smart TVs offering your favorite streaming services. Free wi‑fi and parking are available for all guests. The Bistro serves breakfast and dinner daily and features Starbucks coffee. Guests can select from a variety of made‑to‑order items and enjoy our rotating seasonal menus.

The Courtyard Marketplace offers snacks, drinks, and sundries 24 hours a day. The hotel houses an indoor pool and 24‑hour fitness center for active‑minded guests, as well as laundry facilities. Those planning to host an event or meeting can utilize our on‑site venue space, accommodating up to 40 people. On‑site catering options are available. The Courtyard by Marriott Akron/Stow is located minutes from Blossom Music Center and other nearby attractions, including Cuyahoga Valley National Park, Hale Farm & Village, Boston Mills/Brandywine Ski Resort, and MGM Northfield Park Casino.