Courtyard Akron Stow - PM Front Desk Agent

Address 4047 Bridgewater Pkwy, Stow, OH, 44224

Job Description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Courtyard by Marriott Akron/Stow will delight you with our beautiful guest rooms, featuring Marriott Plush bedding, ergonomic work spaces, and Smart TVs offering your favorite streaming services. Free wi-fi and parking are available for all guests. The Bistro serves breakfast and dinner daily and features Starbucks coffee. Guests can select from a variety of made-to-order items and enjoy our rotating seasonal menus.

The Courtyard Marketplace offers snacks, drinks, and sundries 24 hours a day. The hotel houses an indoor pool and 24-hour fitness center for active-minded guests, as well as laundry facilities. Those planning to host an event or meeting can utilize our on-site venue space, accommodating up to 40 people. On-site catering options are available. The Courtyard by Marriott Akron/Stow is located minutes from Blossom Music Center and other nearby attractions, including Cuyahoga Valley National Park, Hale Farm & Village, Boston Mills/Brandywine Ski Resort, and MGM Northfield Park Casino.

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