Desktop Support Analyst

Description

We are looking for a Desktop Support Analyst to support a short-term contract assignment in Stow, Ohio within a manufacturing environment. This role will focus on preparing, updating, and maintaining desktop systems while providing hands-on technical assistance to end users. The ideal candidate brings strong experience with Windows environments, hardware troubleshooting, and configuration management, and can work efficiently to help complete a defined rollout within the expected project timeline.

Responsibilities:

- Provide hands-on desktop support for end-user systems, resolving hardware, software, and operating system issues in a timely manner.

- Update and configure Windows 10 and Windows 11 devices to meet project and organizational standards.

- Manage workstation setup activities, including imaging, configuration, deployment, and post-installation validation.

- Support user account and access-related tasks within Active Directory as part of daily technical operations.

- Track assigned devices and project progress to help complete the remaining system updates within the planned engagement period.

- Coordinate with business units and internal stakeholders to schedule device availability and improve completion rates for system refresh activities.

- Document completed work, technical issues, and resolutions to maintain accurate support and project records.

Requirements - Proven experience delivering desktop support in a detail-oriented business environment.

- Strong knowledge of computer hardware troubleshooting, repair, and replacement.

- Hands-on experience supporting Microsoft Windows 10 and Windows 11 systems.

- Working knowledge of Active Directory for user and device administration tasks.

- Familiarity with configuration management processes and standardized desktop deployment practices.

- Ability to manage multiple support tasks while meeting deadlines in a fast-paced project setting.

- Strong communication skills and the ability to work effectively with end users and cross-functional teams. Technology Doesn't Change the World, People Do.®

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