Plumbing Service Technician

Plumbing Service Technician

Wilson, founded in 1958, is a third-generation family-owned company that is here to keep your home cozy, lights on and the water flowing. We offer services in Plumbing, HVAC, Electrical, Restoration and more throughout Northeast Ohio. Members of our staff have opportunities to earn competitive pay and rewards, grow in their careers and become a part of a great team.

The Plumbing Service Technician is responsible for all aspects to the installation, maintenance, inspection, operations and repair of the plumbing systems in residential buildings. This includes installing and repairing sinks, toilets and other plumbing fixtures, as well as appliances including dishwashers and garbage disposals.

Key Responsibilities

• Complete plumbing, drain cleaning and other related in-home, service and install calls.
• Serving the clients of the company by expertly servicing customers' entire plumbing system.
• Wear floor savers while in the client's home and maintaining a neat work area when performing a repair or scheduled service.
• Always explain to the client the service you are performing. Explain and show the client how the company provides superior service.
• Establish customer rapport to sell the right products and services.
• Re-check all plumbing repairs and installations after you've repaired or replaced it, before leaving the client's home to ensure everything is working properly and that we did indeed fix it right the first time.
• Educate and assist customers in choosing the best finance options and maintenance plans.
• Explain the club memberships to the client, giving them an opportunity to join. Maintain an average of converting at least 25% of non-club members and maintain a 90% renewal rate on existing club members.
• Show yourself as professional and knowledgeable to win new referrals and repeat business.
• Maintain your truck so that it is neat and clean on the inside and outside at all times. The truck is one of the best billboards that the company has. Park the truck for the maximum impact of the "billboard" when possible. Work alongside customer service and dispatch to ensure overall success of the business.
• Always be safety conscious both on the job and while driving.
• Participate actively in all training exercises, morning meetings and retreats.
• Maintain a clean, organized job site and well inventoried truck.
• Train and mentor apprentices to ensure quick, accurate repairs and installations.
• Be accurate and timely with invoices, time cards, curbside feedback and option sheets
• Obey the company Code of Ethics and the Team Rules.
• Live the Core Values daily as a representative of The Wilson Companies.
• All other duties as assigned.

Pay is based on individual performance

Requirements

• High school diploma/GED required
• 5+ years' technical and trade experience
• In-depth knowledge of maintenance and repairs of plumbing systems
• Understanding of the current regulations within State of Ohio Code
• Plumbing troubleshooting and repair
• Maintain a clear driving record
• Self-starter, reliable, flexibility with hours
• Strong customer service skills
• Tech savvy and proficient in using an I-Pad and Service Titan Preferred
• Must pass random drug testing
• Desire to grow within the company and complete additional certifications
• Excellent interpersonal communication skills on a technical level
• Able to work both independently and as part of a team
• General knowledge of power tools and techniques for care and safe use.

Physical Demands:

• Climbing up and down on ladders and equipment
• Heavy lifting required (50-75) pounds, ladder work and tight space work required from time to time
• Ability to pick-up a minimum of 25 pounds consistently and carry up to 250 feet
• Operate handheld power tools
• Perform manual digging in tight areas
• Wear personal protective equipment
• Ability to work more than 40 hours per work week as needed

Desired Skills and Experience

If you can achieve the above and you find it fun and challenging - you have just the right amount.

If you want to be part of something bigger than just a job – make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company.