Leisure Travel Advisor- On-site

As a key member of the Leisure Sales team, the Leisure Travel Advisor will be responsible for managing clients' trips from trip inspiration to trip conclusion. This role will work closely with a team of travel professionals and report to the Regional Manager.

100% On-site position in Stratford, ON (mall-based location).

• Provide leisure travel sales by building a clientele of new and existing business.
• Have a keen sense of customer service, surprising and delighting clients.
• Problem solve and advocate for clients with our suppliers.
• Build a client base through Virtuoso marketing, local events, and personal networking.
• Sell DT strategic supplier products.
• Plan detailed multi-country itineraries, analyze different air routing for price and schedule, and arrange travel accommodations and services.
• Research and provide solutions to client travel-related problems.
• Provide excellent customer services to internal and external clients.
• Continue education via Virtuoso Travel Academy, internal programs, and travel.
• Follow design templates to create client documents for before, during, and after trips.
• Be comfortable in a sales environment with strategic sales goals.

• 2+ years travel agency or travel advising experience (asset).
• 5+ years leisure industry experience.
• 3+ years GDS (Apollo or Sabre) experience.
• Familiar with Virtuoso.
• Client base knowledge.
• Proficiency in Microsoft Office Software.
• Proficiency in GDS (Apollo or Sabre).
• TICO certification.
• Demonstrated professional customer service skills.
• Demonstrated ability to maintain a favorable company image when interfacing with outside sources.
• Proven pursuit of learning and self-development.
• Ability to demonstrate personal and organizational integrity.
• Capability of working in a team workplace, supporting management and staff, following policies, providing feedback, assisting in special projects, and taking on additional responsibility.
• Effective oral and written communication skills.
• Organizational skills that result in high productivity.
• Must be able to lawfully work within Canada.
• Must be able to lawfully work within the United States and have unrestricted work authorization for the US.
• Ability to work nights and weekends when needed.
• Bachelor’s degree or equivalent business education preferred.

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position.

In addition to Medical, Dental, and Vision benefits, Direct Travel offers an employee rewards and recognitions program, a Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.

Direct Travel is an EOE/AA/Veteran/People with Disabilities employer.

CAD $45,400 – $60,300.