Membership Sales Ambassador Part Time

Overview

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity. Join us and be part of something meaningful.

At BJ’s Wholesale Club, our team members are at the heart of everything we do. We offer a comprehensive benefits package designed to support your health, well‑being and future – both on and off the job. When you grow, we grow.

• Weekly Pay:
  Get paid every week so you can manage your money on your terms.
• Free BJ’s Memberships:
  Enjoy a complimentary The Club Card Membership and a free Supplemental Membership for someone in your household.
• Generous Paid Time Off:
  Vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable
  
  Health Benefits:
  
  Choose from three medical plans, and optional dental, vision, HSA, flexible spending account.
• 401(k) Retirement Savings Plan:
  Build your financial future with a company match (available to members 18 and older).
• Employee Stock Purchase Plan:
  Accumulate funds through after‑tax payroll deductions to purchase shares of BJ’s common stock at a 15% discount.
• Eligibility requirements vary by position.

Responsible for executing Acquisition 365, renewing, upgrading, cross‑selling BJ’s Loyalty Programs. Also responsible for merchandise returns, exchanges, pick‑ups, and general customer service inquiries. Provides excellent and efficient member service.

• Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance.
• Strive for flawless execution and hold ourselves accountable.
• Act with honesty and integrity, lead with the member in mind to address any and all concerns and to escape any concerns, as appropriate.
• Ensure a safe and positive environment for our members and each other.
• Embrace inclusion and diversity, work together with collaboration and respect. Work as a team to achieve goals.
• Move with speed and agility in everything we do.
• Innovate and adapt so we can move as fast as the world around us.
• Maintain a friendly and positive attitude.
• Promote BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Actively pitch membership programs in accordance with company policies.
• Sell BJ’s membership products to potential new and existing members with high energy and determination.
• Drive toward goal achievement defined by business established benchmarks and results.
• Understand BJ’s Membership options and Co‑Brand credit card.
• Deliver superior customer service to members, serving as first line point‑of‑contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product lookup and pick‑ups.
• Follow tax‑exempt/resale membership policies for renewal processes, monitoring renewal and status.
• Resolve member concerns in a courteous and timely manner. Escalate issues to PIC and MOD when necessary.
• Assist with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintain all club policies and procedures.
• Perform other duties as assigned, including working in other departments as needed.
• Maintain regular, predictable, full attendance.

• Deliver service excellence through all points of contact.
• Resolve and deescalate to address every member concern.
• Ensure a safe and positive environment and experience for the members.
• Commit daily to GOLD Member Standards:
  Greet, Anticipate, Appreciate (GAA);
  Fast, Friendly, Full, Fresh, Clean.

• Work with commitment and pride to deliver GOLD‑Grand opening look daily.
• All items stocked and promotional plans executed.
• Maintain visible accurate signage.
• Clean and organized, inside and out.

• Understand how to access and read production and/or financial performance reporting for the department.
• See the connection between consistent execution and the positive impact it can have on the business.

• Prior front line/customer service or previous sales experience preferred.
• Results driven…