Teller - Stratford, CT

M&T Bank -  - Responsibilities:
Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions;
Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities;
Engage in lobby management, meet and greet customers, and proactively address immediate needs;
Balance and process customer transactions accurately and efficiently following Bank Policy;
Escalate and resolve account services issues, logging all customer complaints in the appropriate system