Move Coordinator

Job Description

Full-Time | Monday–Friday

Kaster Moving & Storage is looking for a Move Coordinator to join our team! We are seeking an organized, detail-oriented, and customer-focused individual who can manage the moving process from start to finish while providing excellent service to our customers.

Responsibilities:

• Coordinate local and interstate moves from booking through completion
• Communicate with customers regarding schedules, paperwork, payments, and move details
• Schedule moving crews, trucks, surveys, packing, and deliveries
• Prepare and review moving documents and customer paperwork
• Coordinate with drivers, crews, agents, and other moving companies
• Monitor move schedules and address changes or issues as they arise
• Follow up with customers before and after their move
• Enter and maintain accurate customer and move information in company systems
• Assist with billing, estimates, deposits, and other administrative tasks
• Provide professional and timely customer service by phone and email

Qualifications:

• Excellent organizational and communication skills
• Strong attention to detail
• Ability to multitask and manage multiple moves at once
• Comfortable speaking with customers and vendors by phone and email
• Proficient with computers and Microsoft Office
• Previous moving, logistics, transportation, or customer service experience is a plus
• Experience with Smart Moving, Quick Books, Atlas Van Lines, or similar systems is a plus
• Ability to work in a fast-paced environment and handle changing schedules

What We’re Looking For:
We want someone who is reliable, organized, proactive, and able to take ownership of their work. The ideal candidate enjoys helping customers, solving problems, and keeping things running smoothly behind the scenes.