Order Entry & Customer Service Representative

Job Purpose

Enhance customer experience by processing new orders and coordinating between internal departments to best service J.R. Merritt Controls' clients.

• Receive and process customer purchase orders
• communicate with customers to resolve discrepancies or obtain missing information
• Respond to customer inquiries by phone and email, including order status requests, changes to open purchase orders, and requests for new quotes
• Coordinate with Sales, Accounting, and Production to ensure orders are processed accurately and customer inquiries are resolved promptly
• Address customer concerns accurately and professionally, escalating to management when appropriate
• Organize and prioritize customer requests to ensure timely follow-up
• Maintain accurate, up-to-date customer account and contact information in JRMC databases
• Maintain a positive, professional, and helpful approach in all customer interactions
• Perform other related duties as assigned

• 1+ year of customer service/order processing experience
• Excellent verbal and written communication skills
• Strong attention to detail and organizational skills
• Self-motivated with strong problem-solving skills
• Strong computer skills and ability to learn new software systems
• HS Diploma or equivalent

• Previous experience in a manufacturing industry
• Associate's or Bachelor's degree in Business, Communications, or a related field

On-site in Stratford, CT, USAPart-time, 25-30 hours per week Flexible daily schedule within normal business hours; start and end times can be arranged in advance to accommodate individual scheduling needs $20 - $25 per hour, based on experience