DMV Express Service Representative

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Full Time PTO eligible Clerical Stratford, CT, US

4 days ago Requisition

Job Description

This position is for DMV Partners, where the individual will be working in a fast-paced environment with a high volume of customer contact. This position is accountable for sales of Nutmeg products and services and for examining forms, applications, and supporting documentation before granting issuance of a Connecticut issued credential.

Key Responsibilities:

• Delivers outstanding service to both internal and external members.
• Performs all platform teller functions which include cash deposits and withdrawals, check deposits and withdrawals, and record night/mail deposits.
• Resolves member requests and questions promptly, courteously, and professionally.
• Provides an excellent member experience by relating well to the member, proactively selling products and services that benefit the member, thinking and exercising sound judgment, and acting responsibly in the member's and the Credit Union's best interests.
• Assists members calling main office with requests for general information on credit union programs, products, services, rates.
• Reviews and examines applications and supporting documents for operator licenses.
• Issues motor vehicle operator licenses containing photograph of applicant.
• Collects required fees, verifies, and validates applications and supporting documentation, operates camera, and other office equipment such as calculators and computer terminals.

• Responsible for performing a broad variety of member services such as opening and closing new and existing accounts, renewing certificate accounts, cross-selling consumer loans and assisting members with bookkeeping and checking account problems.
• Informs members of new services and promotions; determines the members’ needs.

• Performs file maintenance and account changes as necessary.
• Continues to improve individual level of competency through training and certification in established training programs as necessary.
• Complies with all Bank Secrecy Act (BSA) regulations and standards, and attends training as required.
• Participates in branch operations including branch audits and compliance audits.

Responsibilities listed reflect general responsibilities of this position and are not to be construed as an exhaustive list of all duties. Other duties may be performed as needed.

Qualifications:

• Minimum of one year experience in a sales or customer service role is required.
• Prior experience in a financial/banking institution preferred, not required.
• Prior experience in the DMV setting preferred, not required.

• Ability to work well independently, as well as in a team-oriented environment.
• Strong organizational skills and attention to detail.
• Proficient with Microsoft Office applications.
• Good understanding of member services and Nutmeg’s products.
• Ability to use manual and automated office equipment with business efficiency.
• Ability to effectively communicate (written and oral) with other employees and outside entities.
• Intellectual ability to learn all tasks related to reaching maximum proficiency in this position.
• Customer Focus -Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
• Ethics and Values -Adheres to an appropriate…