Program Customer Representative

WHAT WE'RE DOING

At Sikorsky, a Lockheed Martin company, we are committed to delivering world-class sustainment solutions to our global customers. As part of our International & Commercial Black Hawk Spares and Repairs Program Management Team, we manage a growing portfolio of repair transactions, ensuring our customers receive exceptional service and their mission‑critical needs are met.

As a Customer Service Representative, you will play a key role in managing and executing customer repair transactions. Reporting to the Repairs Supervisor, your responsibilities will include:

• Interacting with customers before and after sales to ensure their needs are met efficiently and effectively.
• Delivering on all contractual and financial commitments, directly impacting the repairs P&L.
• Responding to customer inquiries, providing appropriate product literature, pricing schedules, and recognizing business opportunities.
• Resolving production, shipping, invoicing, and warranty issues while identifying and addressing additional business opportunities.
• Collaborating with Overhaul and Repair Operations, Supply Chain, and other internal teams to ensure seamless execution of repairs.
• Maintaining ITC compliance and supporting cost, quality, and schedule commitments.

Your role will require close collaboration with a broad range of disciplines, including capture management, business development, global sustainment, engineering, fleet management, and field service representatives, all while ensuring customer satisfaction and fostering positive relationships.

We are a team of dedicated professionals who value collaboration, innovation, and excellence. With a focus on delivering unmatched sustainment solutions, Sikorsky supports the Black Hawk platform and its operators worldwide. Our team thrives in a fast‑paced environment where teamwork and adaptability are key to success.

You are a motivated, experienced professional who excels in relationship building and communication. You are comfortable working independently, managing complex tasks, and influencing key business outcomes. You bring:

• Proven experience in customer service, program management, or a related field.
• Strong interpersonal and relationship‑building skills.
• An ability to adapt to dynamic situations while maintaining a customer‑first mindset.
• Excellent problem‑solving skills and a focus on achieving results.

• Impact:
  Your work will directly contribute to the success of mission‑critical operations worldwide.
• Growth:
  We invest in our people, offering opportunities to develop your skills and advance your career.
• Innovation:
  Work on leading‑edge solutions in aerospace and defense.
• Help us support the Black Hawk fleet and our global customers—apply today to make a difference!

• Bachelor’s degree from an accredited college in a related discipline, or equivalent experience/combined education, with 2‑3 years of professional experience; or 1 year of professional experience with a related Master’s degree.
• Familiarity with aerospace manufacturing, overhaul and repair operations, supply chain, engineering, or sustainment.
• Strong organizational skills with the ability to multitask and prioritize tasks.
• Ability to work under supervision and follow established procedures.

• Experience with SAP.
• Intermediate proficiency in Microsoft Excel.
• Sikorsky experience.
• Excellent communication skills, both written and verbal.

None

By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.

Part‑time Remote Telework:
The employee selected for this position will work part of their work schedule remotely and part of their work schedule at a designated Lockheed Martin facility. The specific weekly schedule will be discussed during the hiring process.

Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five‑day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.

4x10 hour day, 3 days off per week

Experienced Professional

RMS

Possible

Program Management

Full‑Time

First