Private Events Manager

Job Location:

Stratford, CT 06615

Position Type:
Full Time

Salary Range: $40,000.00 Salary

We are seeking an experienced, organized, and service-driven Events Manager to lead the planning, coordination, and execution of private and public events across a fast-paced hospitality and entertainment campus. This role is responsible for overseeing the full lifecycle of private events—from sales inquiry through execution—while ensuring operational excellence, strong client relationships, and seamless collaboration across departments.

The ideal candidate thrives in high-volume environments, balances hospitality with operational precision, and has a strong background in event sales, logistics, team leadership, and guest experience management.

• Serve as the primary point of contact for all private event inquiries through Tripleseat, ensuring timely communication and adherence to established SOPs.
• Generate new private event business through promotional outreach, community engagement, partnerships, and direct-to-consumer initiatives.
• Conduct site tours with prospective clients and guide event planning conversations to align guest expectations with operational capabilities.
• Create contracts, secure deposits, and ensure all financial obligations are completed prior to event execution.
• Collect and confirm all final event details at least two weeks prior to scheduled events within Tripleseat.

• Own the development, accuracy, and execution of all Banquet Event Orders (BEOs) for private events.
• Deliver finalized BEOs to Food Hall and Kitchen leadership two weeks prior to events each Thursday.
• Lead weekly BEO review meetings with the Events Coordinator to evaluate upcoming events and operational readiness.
• Coordinate closely with internal departments to align staffing, catering, beverage service, AV requirements, room layouts, and event timelines.

• Oversee onsite execution of private events, including setup, guest greeting, vendor coordination, pacing, troubleshooting, and breakdown.
• Support early-day event operations on Fridays and Saturdays, ensuring proper coordination with catering and culinary teams.
• Provide effective communication and transition support to the Special Events Coordinator for evening event execution.
• Assist with public events and campus activations including festivals, car shows, ticketed experiences, and seasonal programming.

• Directly supervise and support the Events Coordinator, ensuring timely completion of event preparation and administrative responsibilities.
• Provide coaching, accountability, performance feedback, and operational guidance to event support staff.
• Collaborate with Campus Management to coordinate staffing needs for private events.
• Develop, maintain, and improve SOPs related to event sales, planning, communication, and execution.

• Prepare and distribute weekly private event financial reports by Wednesday.
• Submit weekly tip reporting documentation to HR.
• Oversee event-related inventory including beer, wine, soda, and operational supplies alongside the Events Coordinator.
• Ensure all event spaces, storage areas, and support spaces remain organized, functional, and guest-ready.
• Partner with catering and culinary leadership to ensure menu execution aligns with client expectations and BEO specifications.

• Maintain consistent