Teller, Finance & Banking

Overview

Specializes in branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. Processes a variety of financial transactions accurately and efficiently.

• Adhere to established customer service standards, providing a differentiated experience by understanding customer needs and delivering solutions in moments that matter most.
• Educate customers through shoulder‑to‑shoulder digital demonstrations and identify self‑service opportunities that meet identified needs.
• Actively engage in lobby management by meeting and greeting customers, proactively inquiring, and taking ownership to address their immediate needs.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account service issues until resolution; complete and accurately log all complaints in the appropriate system.
• Transition identified sales opportunities and provide introductions to appropriate banking partners.
• Complete branch‑related operational activities such as cash ordering, vault, ATM, and wire transfer activities.
• Process customer/account maintenance accurately.
• Complete Consumer AML (Anti‑Money Laundering), BSA (Bank Secrecy Act), and KYC (Know Your Customer) related activities.
• Adhere to applicable compliance and operational risk controls in accordance with company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
• Complete other related duties as assigned.

• Provide exceptional service to branch customers and resolve routine problems in a timely manner.
• Exemplify empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking to support the company’s culture and brand.
• Interact with appropriate areas within the bank to ensure branch‑related operational issues are resolved efficiently and accurately.
• Stay current on operational changes and demonstrate good risk‑management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.

Not Applicable.

• High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrate exceptional customer service.
• Well‑organized.
• Proven time‑management skills.
• Proven prioritization skills.
• Proficient with internet user‑level technology.

• Bilingual, based on branch needs.

• Ability to stand for long periods.
• Prolonged use of hands and fingers.
• Ability to lift light to heavy objects weighing 5-30 lbs.
• Ability to read fine print.
• Ability to interact with customers in an open face‑to‑face work environment.

• Location:
  
  Stratford, Connecticut, United States.
• Pay Range: $21.00 – $31.98 hourly (USD).

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug‑free workplace.

Career Site Privacy Notice.