IT & Operations Coordinator

IT & Operations Coordinator

Encon Heating & AC — Stratford, Connecticut, United States

Description:

Join a Team That Runs on Data, Process, and Execution

At ENCON Heating & A/C, we don’t just install and service HVAC systems—we build systems and processes that drive a high-performing operation.

If you enjoy solving problems, working with data, and making a real impact on how a business operates—from the office to the field—this role is for you.

• 50% AI Tools and Automation
• 30% System Administration
• 20% Reporting and Documentation

• Design and build internal tools using AI APIs that automate repetitive tasks for dispatchers, techs, and office staff
• Translate operational pain points into working prototypes — not decks, actual tools
• Identify automation opportunities by spending time with each team
• Document tools so non-technical staff can use and maintain them

• System Reconciliation — identify mismatches and maintain data accuracy
• Manage Service Titan users: onboarding, roles, permissions, and settings
• Administer company cell phones — setup, assignments, and troubleshooting
• Monitor and triage MSP helpdesk tickets — track open issues, follow up on resolution timelines, and escalate when needed
• Support testing and rollout of system updates and integrations

• Build and maintain Excel and Power BI reports for leadership
• Validate and clean data across systems; document SOPs as they evolve
• Work directly with dispatchers, techs, and managers on real-world workflow problems

• Hands-on experience with Python, SQL, or similar — enough to build and maintain simple tools
• Active AI tool user (ChatGPT, Claude, Copilot, etc.) — not just awareness, actual workflow integration
• Sharp attention to detail — you catch the mismatch before it causes a problem
• Clear communicator across technical and non-technical audiences
• Self-directed — you can be handed a problem with no playbook and figure it out
• Proficient in Excel; willing to learn Power BI

• Service Titan or similar field service platform experience
• Salesforce or CRM familiarity
• Built internal tools, automations, or micro apps — side projects count
• REST APIs, Power Automate, or Zapier exposure
• Mobile device or IT asset administration experience

• Employment/education will be verified.
• Applicants must be currently authorized to work in the United States on a full-time basis.
• Encon is a drug free workplace and requires post-offer pre-employment drug testing.

Compensation: $28-$30/hr. + quarterly discretionary bonuses + full benefits/PTO

Encon Heating & AC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Encon Heating & AC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

CT LIC # HTG-0386317-S1

Putnam NY LIC# 31097

Westchester NY LIC # WC-33774-H21

MEC # 1093

AA/EOE

#EN

$28 - $30

Hourly Wage