Systems Analyst II

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

The System Analyst II for the ITSM team will serve as a Service Now Administrator/Developer that designs and builds scalable digital workflows on the Now Platform translating business needs into secure, efficient solutions. The analyst will develop custom applications and integrations, optimize performance, and ensure the platform aligns with organizational strategy while driving continuous improvement and automation. Prior Service Now development and CMDB experience is required.

The analyst researches, analyzes, and supports the application(s), related hardware, and how the broader ITS Systems will fit the needs of the Health System and/or specific department needs. The analyst serves as the primary contact and expert for the application and related IT systems, working with department management and teams to build, install, and support the applications and understand systems requirements.

Primary responsibilities include analyzing workflows and understanding policies, procedures and constraints of the clinical or business operations. The analyst coordinates all issues that arise during the project, provides precise investigation and documentation of operational specifications, and ensures application functionality, recommends opportunities for technological and workflow improvement, supports implementation of new projects and upgrades, and troubleshoots problems and questions from end‑users during training, go‑live and post go‑live periods.

Attention to detail is a critical skill for this position. Successful candidates have an interest in emerging technologies and enjoy working with people to identify how technology can effectively support business needs.

EEO/AA/Disability/Veteran

• 1. Application and IT System Implementation and Support
  • 1.1 Supports the implementation and maintenance of applications, related IT systems, and hardware including analysis, planning and preparation.
• 2. Teamwork
  • 2.1 Creates and maintains regular status reports to Manager.
• 3. Documentation
  • 3.1 Documents and maintains all required system design and build documents and configures system accordingly.
• 4. Other
  • 4.1 Provides training to other IT staff and user clients as appropriate.

Education: Associates degree or equivalent experience required.

Experience: Minimum 5 years experience in Healthcare and/or technology strongly preferred. A minimum of 2 to 3 years' experience as a Systems Analyst is required. Ability to analyze workflow to recommend and develop application solutions. Ability to research and interpret data, preparing and presenting data. Healthcare or Epic experience preferred.

Ability to work independently and meet deadlines with minimal supervision and ability to deal with simultaneous tasks, communicate effectively, problem solve, and develop creative solutions to complex problems. Strong organizational, problem solving and listening skills, attention to detail, innovative thinking and ability to inspire others. Must possess a high level of customer service skills and participate as a strong, collaborative team player.

Capable of taking leadership role in managing end‑user relationships. Working knowledge of Microsoft Office tools required. Customer Focus:
Acts as a preceptor to junior employees, seeks feedback from customers to identify improvement opportunities, continuously works to improve the customer experience, supports customer requests at all levels. Problem Solving:
Applies problem solving techniques to get to the root cause of the problems, collects data to understand problems through direct observation, surfaces problems actively as improvement opportunities, takes accountability for problem solving issues, presents possible solutions to management when faced with a problem, actively seeks collaboration across teams and stakeholders. Innovation:
Identifies potential opportunities to improve work or outcomes, uses standard work and documents workflows to identify opportunities for continuous improvement, suggests improvements to existing processes. Adaptability:
Able to adapt plans in response to changing objectives, constructs resourcefully adapts to changing needs, conditions, priorities, or opportunities, seeks guidance in the face of ambiguity or uncertainty, proactively adapts plans in response to changing priorities.

Travel to multiple YNHHS facilities is necessary.

YNHHS Requisition