IT & Operations Coordinator

Join a Team That Runs on Data, Process, and Execution

At ENCON Heating & A/C, we don’t just install and service HVAC systems—we build systems and processes that drive a high-performing operation.

If you enjoy solving problems, working with data, and making a real impact on how a business operates—from the office to the field—this role is for you.

• 50% AI Tools and Automation
• 30% System Administration
• 20% Reporting and Documentation

• Design and build internal tools using AI APIs that automate repetitive tasks for dispatchers, techs, and office staff
• Translate operational pain points into working prototypes— not decks, actual tools
• Identify automation opportunities by spending time with each team
• Document tools so non-technical staff can use and maintain them

• System Reconciliation—identify mismatches and maintain data accuracy
• Manage Service Titan users: onboarding, roles, permissions, and settings
• Administer company cell phones—setup, assignments, and troubleshooting
• Monitor and triage MSP helpdesk tickets—track open issues, follow up on resolution timelines, and escalate when needed
• Support testing and rollout of system updates and integrations

• Build and maintain Excel and Power BI reports for leadership
• Validate and clean data across systems; document SOPs as they evolve
• Work directly with dispatchers, techs, and managers on real-world workflow problems

• Hands‑on experience with Python, SQL, or similar—enough to build and maintain simple tools
• Active AI tool user (ChatGPT, Claude, Copilot, etc.)—not just awareness, actual workflow integration
• Sharp attention to detail—catch mismatches before they cause a problem
• Clear communicator across technical and non‑technical audiences
• Self‑directed—solve problems with no playbook
• Proficient in Excel; willing to learn Power BI

• Service Titan or similar field‑service platform experience
• Salesforce or CRM familiarity
• Built internal tools, automations, or micro apps—side projects count
• REST APIs, Power Automate, or Zapier exposure
• Mobile device or IT asset administration experience

• Employment/education will be verified.
• Applicants must be currently authorized to work in the United States on a full‑time basis.
• Encon is a drug‑free workplace and requires post‑offer pre‑employment drug testing.

Compensation: $28-$30/hr. + quarterly discretionary bonuses + full benefits/PTO

Encon Heating & AC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Encon Heating & AC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.