Route Helper - UniFirst

At Uni First, we Always Deliver— for our customers and our people. Join us as a Route Helper and play a key role in supporting our Service Department. In this role, you’ll work alongside Route Service Representatives (RSRs) to help load and unload trucks, deliver and pick up customer garments and products, maintain vehicle safety, and cover routes when needed. When covering a route, you’ll drive a company vehicle to service customer stops along an assigned route, building relationships and ensuring exceptional service.

• Support Daily Service Operations:
  Assist RSRs with loading and unloading vehicles, counting and inspecting garments, and scanning garments and products for accuracy.
• Deliver & Pick Up with Care:
  Transport clean garments and products to customers, pick up soiled items, and ensure accurate invoice inventories.
• Provide Route Coverage When Needed:
  Drive a company vehicle along an assigned route, servicing customers in a professional and timely manner.
• Engage with Customers:
  Build relationships by effectively communicating with customers, resolving concerns on the spot, and ensuring a clean, orderly work area at customer sites.
• Maintain Safety Standards:
  Perform daily vehicle inspections, keep trucks clean inside and out, and follow all DOT, company, and road safety regulations.
• Assist with Accounts Receivable:
  Collect cash and charge payments, obtain signatures, and complete required paperwork accurately.
• Contribute to Service Success:
  Work closely with service leadership to keep routes running smoothly, uphold customer satisfaction, and maintain operational efficiency.

• Customer-Centric Mindset:
  Deliver excellent service that builds trust and loyalty with every interaction.
• Time Management & Efficiency:
  Keep routes on schedule while maintaining accuracy and professionalism.
• Safety & Responsibility:
  Follow all safety protocols, maintain vehicle readiness, and uphold Uni First’s high standards for safe operations.
• Dependability & Teamwork:
  Arrive ready to contribute, collaborate with teammates, and deliver on every commitment.

• Variety in Your Day:
  From assisting RSRs to covering routes, each day brings new challenges and opportunities.
• Make a Direct Impact:
  Your work ensures customers get what they need, keeps routes on track, and supports the success of the Service Department.
• Hands-On, Active Work:
  Stay on the move every day—help load and unload trucks, service routes, and keep operations running smoothly.

• Driver’s License & Safe Driving Record:
  Must be at least 21 years old with a valid driver’s license, a clean driving record, and reliable transportation.
• DOT Compliance:
  Meet all Department of Transportation (Use the "Apply for this Job" box below). including a physical exam.
• Educational Requirements:
  
  High school diploma, GED, or military service required.
• Strong Customer Service
  
  Skills:
  
  Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
• Relevant
  
  Experience:
  
  Prior experience in customer service, route sales, or delivery, roles is a plus!
• Tech-Savvy:
  Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience.
• Physical Stamina:
  Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.

• Competitive Compensation:
  Competitive wages, 401(k) with company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement, and more.
• Training & Development:
  Formal training through our SCP program to set you up for success.
• Career Development:
  Continuous training and growth opportunities.
• Company Culture: A supportive and inclusive workplace rooted in a strong sense of community.
• Stability & Work-Life Balance:
  Monday–Friday daytime schedule, no nights or weekends.
• Inclusive Culture: A diverse and inclusive work environment that values a variety of backgrounds and perspectives.

At Uni First, you'll find opportunities for advancement in a supportive and diverse…