Practice Supervisor, Department of Family Medicine, Rowan-Virtua; SOM Stratford

Rowan-Virtua School of Osteopathic Medicine

Job Title: Practice Supervisor

Department: Family Medicine

Location: Stratford, NJ

Reports to: Practice Manager

Supervises: Department Staff

Effective / Updated: 12/22/2025

Directs the non‑physicians' operations of the outpatient office efficiently and effectively within the Rowan Medicine Department of Family Medicine. Works in coordination with the Physician and Administrative leaders to assure all program requirements are met as outlined in university policies. Assures that physicians are provided with necessary support to deliver high quality patient care. This includes, but is not limited to: front desk operations, billing procedures, hiring, training, supervising, evaluating and terminating staff, and resolving complaints.

Performs a wide variety of administrative services within the department and coordinates office support operations.

• Supervises and assists with the overall daily operations of the Site. Responsible for all practice related activities involving personnel management, patient billing, facility issues, and implementation of department/office policies and procedures. Ensures weekly missing charge report is reviewed and any missing charges are input into the billing system.
• Builds faculty schedules in IDX.
• Tracks all faculty scheduling changes via IDX and maintains faculty time and attendance log.
• Maintains time and attendance records for staff and schedules vacations for faculty and medical staff.
• Serves as a back‑up to the Administrator for emergent situations and as otherwise needed.
• Plans and schedules the work of the site to make maximum effective utilization of employees, equipment, resources and materials within budgetary requirements.
• Makes recommendations regarding the hiring, firing, promoting, and/or disciplining of employees and other personnel changes. Prepares medical staffing schedules ensuring adequate staff relative to number of physicians.
• Trains, supervises and evaluates the performance of the clinical staff and obtains necessary signatures.
• Prepares daily staff assignment so that staff rotate between front and back duties to assure all skills are maintained.
• Evaluates patient flow and redirects staffing as needed to increase efficiency and reduce cost.
• Resolves any conflicts regarding medical staff.
• Prepares payroll biweekly.
• Monitors on an ongoing basis the performance of the medical staff to assure a customer‑friendly, physician‑friendly environment.
• Assures completion of daily assignments by staff prior to leaving for the day.
• Reviews staff attendance to assure compliance with attendance policy on a monthly basis.
• On an as needed basis, performs front office responsibilities as outlined in the front Senior Receptionist/Patient Scheduled job description.

• Monitors staff to perform all responsibilities in accordance with existing regulations (OSHA, CLIA, etc.). Ensures proper sterilization procedures are available to clinical staff and that all staff comply with proper procedures.
• Ensures medications are stored properly and that access is given only to those authorized.
• Ensures clinical office is maintained in a professional and orderly manner; appearance in the clinical area is appropriately maintained and staff appearance reflects professionalism.
• Trains staff on procedures and clinical information related to triaging of patient phone calls and assigns staff to triaging responsibilities based on their level of knowledge.
• Trains staff on procedures and clinical information related to triaging rest results and determining abnormal results for physician review.
• Works with providers to ensure patient management protocols are available as needed.
• Assures adequate clinical support is available to accommodate patient volume.
• Defines the work of the clinical staff within the assigned area to make maximum effective utilization of employees, equipment and material within budgetary requirements.
• Ensures staff acts as a clinical liaison with local hospitals or agencies to ensure necessary processes are adhered to.
• Recommends new or revised departmental policies and procedures ensuring…