Sales Support Specialist

Sales Support Specialist

Location: Stratford, WI
Schedule: Full-Time | Monday-Friday, 7:30 a.m.

-4:30 p.m. (with some flexibility with start and end times).

About Us

Since 1973, Stratford Homes LP has been a leader in highly customized modular homes. We pride ourselves on craftsmanship, innovation, and strong relationships with our builders and home buyers. We're looking for a motivated, detail-oriented Sales Support Specialist to play a critical role on our sales team.

The Role

The Sales Support Specialist is the go-to resource for our builders, answering questions about products and processes while supporting the sales lifecycle from quote to completion. This role acts as a key liaison between builders, home buyers, territory sales managers, and internal departments.

If you enjoy problem-solving, customer interaction, and working in a fast-paced, collaborative environment, this role offers an exciting opportunity to grow your career in residential construction sales.

What You'll Do

• Prepare custom floor plans, quotes, and work orders for the estimating/costing team.
• Serve as a trusted point of contact for builders and customers, delivering exceptional service.
• Represent the Stratford Homes brand with professionalism and enthusiasm.
• Identify opportunities to offer additional products and services that enhance customer satisfaction.
• Conduct plant and model home tours and assist with travel accommodations when needed.
• Assist the receptionist in welcoming visitors and vendors, providing direction as needed, answering incoming phone calls to route them to the appropriate contact.
• Collaborate with marketing on social media, website content, and promotional efforts.
• Attend open houses, home shows, and other sales/marketing events as needed.
• Create preliminary designs using AutoCAD or Revit.

What We're Looking For

Competencies:

• Excellent verbal and written communication skills
• Professional and personable presentation
• Estimating, architectural, or manufacturing background
• Flexibility
• Initiative
• Time Management
• Customer/Client Focus
• Technical Capacity

Required Qualifications:

• Graduation from high school or GED equivalent with specialized course work in general office practices such as typing, filing, accounting and bookkeeping.
• Proficiency in Microsoft Office software applications (Outlook, PowerPoint, Excel, Word)
• Knowledge of wood frame construction - modular construction is a plus.
• The ability to read and understand home plans and construction documents.
• Knowledge of current residential building methods, and materials, and the ability to research current products for specifications.

• Sales or customer service experience is a plus

Preferred Qualifications:

• Associate degree in residential design/light commercial or construction, or a related field.
• Five years of increasingly responsible related experience, or an equivalent combination of education and experience
• Residential and Commercial Construction, Modular, or Panelized experience is preferred.
• Knowledge of residential building codes

Our Core Values

• Accountability - We own our actions and take responsibility for the results.
• Passion - We demonstrate enthusiasm and commitment to our work.
• Trustworthiness - We are honest and dependable.
• Integrity - We do the right thing, even when it's complicated.
• Growth - We constantly strive to improve ourselves and our business.

Work Environment & Physical Requirements

This role is based in a professional office environment and regularly involves sitting, standing, walking, climbing stairs, lifting light materials, and communicating in person and by phone.

Equal Opportunity Employer

Stratford Homes LP is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration without regard to any protected status.