Patient Care Consultant

Internal

Title:

Operations Lead At Aspen Dental, we put

Internal

Title:

Operations Lead At Aspen Dental, we put You First
, offering the security and stability that comes with working for a world-class dental service organization (DSO). Our industry-leading training, competitive compensation, and career growth opportunities will help you thrive in your career while making a meaningful impact on patients' lives.

As a Patient Care Consultant
, which internally we call Operations Lead, you'll serve as a trusted guide for patients, helping them understand their treatment recommendations, explore financial solutions, and confidently move forward with care. This is an ideal opportunity for someone who enjoys building relationships, having one-on-one conversations, and helping people make informed healthcare decisions.

Job Type: Full-time

Salary: $17 - 19 / hr + incentive opportunity.

We offer:

• Career development and growth opportunities to support you at every stage of your career
• A fun, collaborative culture that encourages innovation and teamwork
• Free continuous learning and development through TAG U
• Best-in-class training and support to set you up for success
• Benefits package including paid time off, health, dental, vision, and 401(k) savings plan with company match*

As a Patient Care Consultant
, you will be a treatment plan advisor for patients, helping them navigate their journey toward a healthier, more confident smile. Partnering closely with clinicians and office leadership, you'll ensure patients understand their treatment options and feel supported every step of the way.

• Meet one-on-one with patients to review treatment plans and recommendations provided by the clinical team
• Explain treatment options, procedures, insurance benefits, and financial solutions in clear, compassionate language
  
  Build trust and patient confidence by addressing questions, concerns, and barriers to treatment
• Create and present customized payment and financing options tailored to individual patient needs
• Use consultative communication techniques to help patients make confident, informed decisions about their care
• Partner with doctors and team members to deliver a seamless, patient-first experience
• Track patient consultations, treatment acceptance, and follow-up activity using practice management and CRM tools
• Leverage key performance metrics to improve patient outcomes and practice performance
• Support appointment scheduling, treatment coordination, insurance verification, and collections processes
• Assist in reinforcing daily office priorities and supporting the non-clinical team as needed
• Ensure all patient interactions align with company policies, government regulations, and dental board standards

• High school diploma or equivalent required; college degree preferred
• 2+ years of experience in patient coordination, consultative sales, healthcare, customer service, retail sales, or a related field preferred
• Strong communication and interpersonal skills with the ability to build rapport and trust with patients of all backgrounds
• Ability to explain complex information in a simple, patient-friendly manner
• Comfort discussing insurance, financing, and payment options
• Excellent organizational and time-management skills
• Experience with CRM, scheduling, or patient management systems preferred
• Patient-first attitude with empathy, professionalism, and active listening skills
• Collaborative team player who thrives in a fast-paced environment

Every day, you'll have the opportunity to sit down with patients, understand their goals, and help them take the next step toward improving their oral health and confidence. You'll spend your time…