Senior Loan Servicing Representative

Position: SENIOR LOAN SERVICING REPRESENTATIVE
Join a Team That Makes a Difference At 7 17 Credit Union, our mission is simple:
We help people improve their lives financially and support the communities we serve.

We are seeking a detail-oriented and member-focused Senior Loan Servicing Representative to support our Real Estate Lending team. In this role, you will serve as a subject matter expert in loan servicing while providing exceptional service to members, colleagues, investors, vendors, and other external partners.

If you have mortgage servicing experience, enjoy problem-solving, and take pride in accuracy and customer service, we'd love to hear from you.

What You'll DoAs a Senior Loan Servicing Representative, you will:

Provide prompt, professional service to members by phone, in person, and through other communication channels.

Process a variety of loan servicing transactions, including:

Title work

Loan payoffs

Skip payments

Loan servicing documentation

Real estate tax collections

Complete new loan set-up and funding transactions.

Monitor and service adjustable-rate loans, including payment and rate changes.

Perform escrow analysis and manage tax and insurance disbursements.

Process loan corrections, adjustments, and amortization calculations.

Prepare and submit timely reporting to investors, insurers, government agencies, and vendors.

Balance general ledger accounts and process professional fee payments.

Conduct quality control reviews and audits of loan files.

Provide backup support and training assistance to other loan servicing team members.

Build strong member relationships and enhance the overall member experience through every interaction.

Why Join 7 17 Credit Union?

Competitive pay Supportive team environment

Opportunities for professional growth

Meaningful work that positively impacts members and communities

Stable and respected financial institution

Apply Today If you're looking for a rewarding career in mortgage and loan servicing with an organization committed to its members and employees, we encourage you to apply.
7 17 Credit Union is an Equal Opportunity Employer and values diversity in the workplace.

Qualifications Required Education High school diploma or equivalent

Required Experience Minimum of 12 months of hands-on experience within the last 5 years processing or servicing first mortgage loans

Required Skills Strong attention to detail and accuracy

Excellent customer service and communication skills

Ability to maintain confidentiality

Strong organization and time management skills

Problem-solving and decision-making abilities

Ability to learn and use financial software and systems

Proficiency with Microsoft Excel (must pass Excel assessment)
Ability to work independently and collaboratively in a team environment

What Makes You Successful The ideal candidate will demonstrate:

Professionalism and sound judgment

Strong interpersonal skillsA positive, member-first attitude

Initiative and resourcefulness

Commitment to accuracy and compliance

Ability to manage multiple priorities while maintaining quality standards

Physical Requirements Primarily seated office environment with some standing and walking

Ability to lift up to 10 pounds occasionally

Frequent computer and phone use
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