Video Service Representative

Position: VIDEO SERVICE REPRESENTATIVE
# VIDEO SERVICE REPRESENTATIVEStreetsboro, OH 44241## Description
** 7 17 Credit Union**### Position Summary At 7 17 Credit Union, we are committed to delivering exceptional service while living our core values of
** mutual respect, honesty, trust, integrity, empathy, partnership, and teamwork**.We are seeking a
** Video Banking Specialist
** to provide personalized, high-quality service to members through our video banking platform and live chat technology. In this role, you will serve as a single point of contact for members, helping them with account services, lending needs, remote banking support, and financial solutions while creating a positive and engaging virtual banking experience.

The ideal candidate is service-driven, technology-savvy, and passionate about building strong member relationships by helping first and recommending solutions second.###

Key Responsibilities
* Greet and assist members via video banking and live chat in a professional, friendly, and welcoming manner.
* Educate members on video banking, digital services, and remote banking solutions.
* Process account maintenance requests and non-monetary transactions with a high degree of accuracy and confidentiality.
* Assist members with services such as:  + Debit card issuance and support  + Mobile and remote banking setup and troubleshooting  + Direct deposit and payroll transfer requests  + ACH payment setup, modifications, and cancellations  + Lost or stolen card assistance and fraud-related inquiries  + Check ordering and account services
* Open and service a variety of retail deposit accounts, including checking, savings, money market, certificate, IRA, HSA, custodial, and specialty accounts.
* Accept, process, and assist with consumer loan applications, including auto loans, personal loans, credit cards, home equity loans, and secured loans.
* Conduct loan closings, disbursements, and follow-up activities as needed.
* Perform needs-based conversations to identify opportunities that support members' financial goals.
* Meet established referral and production goals for credit union products and services.
* Resolve member concerns and provide follow-up to ensure exceptional service and satisfaction.
* Remain compliant with all credit union policies, procedures, and regulatory requirements.### ### What We're Looking ForA successful Video Banking Specialist demonstrates:
* Outstanding member service skills
* Professionalism and empathy
* Strong technology aptitude
* Sales and referral awareness
* Accuracy and attention to detail
* Commitment to teamwork and collaboration### Why Join 7 17 Credit Union?
* Opportunity to make a meaningful impact on members' financial well-being
* Collaborative and supportive work environment
* Growth and advancement opportunities within a growing organization
* Comprehensive training and development
* Competitive compensation and benefits package### Work Environment This position works from a designated centralized or remote video banking workstation and primarily serves members through video and digital channels. Limited travel may be required based on business needs.
** Apply today and help us create exceptional member experiences through innovative banking solutions.**## Qualifications### Qualifications
* High school diploma or equivalent required.
* Previous customer service, banking, financial services, retail sales, or contact center experience preferred.
* Strong communication and relationship-building skills.
* Ability to work independently while managing multiple priorities.
* Comfortable learning and using video banking technology, online systems, and other digital tools.
* Detail-oriented with strong organizational and problem-solving abilities.
* Ability to maintain confidentiality and handle sensitive member information.
* Experience with deposit accounts, consumer lending, or financial products is a plus.