Systems Support Engineer

Company:
Talis Clinical LLC

Location:

Streetsboro, OH, US

Remote Work: 0 days at home (site based)

Salary Range: $63,000-$69,400 annually

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally.

The System Support Engineer – Level 1 provides frontline technical support for Talis Clinical’s software and hardware solutions. This role focuses on learning core systems, responding to customer issues during business hours, executing defined troubleshooting workflows, and developing foundational skills in medical device integration, QA testing, and database operations.

Level 1 engineers work under close guidance and are expected to follow documented procedures while building the knowledge required to progress to more independent support responsibilities.

• Provide technical support related to Talis Clinical's software and hardware solutions in a professional and courteous manner; effectively communicate with clinicians and clinical engineering to facilitate resolutions of their needs.
• Takes customer calls during the day with support.
• Participates in weekend rotation and on‑call schedule.
• Assists with device troubleshooting using established workflows.
• Performs basic SQL and database tasks under guidance.
• Documents software defects, system enhancement requests and client issues using CRM and Azure Dev Ops; communicates information and any necessary investigative work to engineering team.
• Travels to customer sites to assist with device installation, testing, validation, and system support during implementation phase; supports clinical staff during go‑live phase.
• Executes test cases and logs bugs in Azure Dev Ops as part of training and skill development.
• Supports device QA testing to validate reliability, usability, and performance.
• Other duties as assigned.
• Bachelor’s degree with internship, co‑op, project, or work experience in Engineering, Computer Science or Healthcare.
• Associate degree and/or technical certifications with 1‑3 years of relevant experience.
• 0–2 years of technical support, healthcare IT, or clinical systems experience.
• Demonstrated history of leading technical issues to resolution.
• Demonstrated strong computer, application, and network troubleshooting skills.

• Critical thinking skills using logic and reasoning to identify the strengths and weaknesses of alternative solutions.
• Learning agility to understand and apply written instructions in work‑related documents.
• Judgment and decision making—considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Knowledge of operating room medical devices, procedures, and desired workflow.
• Active listening—giving full attention to what others are saying, asking questions as appropriate, and not interrupting inappropriately.
• Strong communication and interpersonal skills.
• Effective communication across technical and clinical audiences.
• Consistent professionalism when supporting clinicians.
• Strong communication and documentation skills.
• Sound judgment in when and how to elevate issues.

• N/A

• DS Internal Staff, DS Customers and Clinicians

• Ensures environmental consciousness and safe practices are exhibited in decisions.
• Use of computer and telephone equipment and other related office accessories/devices to complete assignments.
• May work extended hours during peak business cycles and weekend rotations.
• Limited lifting up to 15 LBS.

Shift: Monday‑Friday, 8am‑5pm (schedule is subject to change as employee progresses in role).

This role is eligible for participation in our Excellence Incentive Plan (EIP), an annual incentive program that rewards performance against financial and operational goals.

• Health, Dental, and Vision insurance benefits
• 401(k) plan with company match
• Paid Time Off
• Wellness initiative & Health Assistance Resources
• Life Insurance
• Short and Long Term Disability Benefits
• Health and Dependent Care Flexible Spending Accounts
• Parental and Caregiver Leave
• Tuition Reimbursement

Talis Clinical LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.