IT Technician Level I

General Job Description

We are seeking a qualified, self‑motivated IT Technician to support our organization by working with senior level IT staff to maintain TTH’s network and security policies, documentation and inventory of hardware and software, and provide user support. The ideal candidate is bright, attentive, and efficient, with self‑assurance and the ability to complete work skillfully in accordance with company policies, procedures, and processes.

• Respond promptly and professionally to support tickets, emails, and phone calls, addressing or escalating issues as required
• Configure, install, upgrade, maintain, service, and inventory laptops/desktops, printers, servers, scanners, telephones, and other IT related equipment
• Keep detailed records of system configurations, installations, repairs, and IT assets
• Maintain user PCs, including upgrades and configuration as needed
• Provide assistance with onboarding of new users
• Manage basic components of Office 365, IT software tools, and user licensing
• Monitor network or system performance using available IT software tools to identify potential issues
• Manage cybersecurity training and mitigation efforts via company specific systems, policies, and procedures
• Support senior‑level IT staff in various tasks
• Develop work instructions within the IT department
• Proactively stay current with technology changes, updates, and practices

Performance Measure values include average resolution time, user satisfaction, ticket backlog, and system uptime.

• Associate’s degree or higher in Information Technology, Computer Science, or a related field
• Excellent proficiency in hardware and software troubleshooting
• Strong problem‑solving and multi‑tasking skills, flexibility in dynamic work environments
• Strong verbal and written communication skills
• High attention to detail

• Ability to sit and work with computers for extended periods of time
• Ability to lift up to 50 lbs. occasionally

• 401(k) matching
• Health insurance and HSA
• Voluntary life insurance
• Dental and vision insurance
• Short-term/long-term disability
• Paid time off and holidays
• Critical illness coverage
• Accidental death and disability

The Technology House (TTH) has a responsibility to comply with all applicable requirements set forth by International Traffic Arms Regulations, or ITAR (22 CFR 120-130). As such, this position may have access to ITAR controlled information, and the candidate must meet eligibility requirements as a U.S. Person and satisfy form I-9 eligibility to work in the United States.