Systems Support Engineer

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Date:
Sep 4, 2026

Streetsboro, OH, US

Talis Clinical LLC

0 days at home (site based)

$63,000-$69,400 + EIP

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

The System Support Engineer – Level 1 provides frontline technical support for Talis Clinical’s software and hardware solutions. This role focuses on learning core systems, responding to customer issues during business hours, executing defined troubleshooting workflows, and developing foundational skills in medical device integration, QA testing, and database operations.

Level 1 engineers work under close guidance and are expected to follow documented procedures while building the knowledge required to progress to more independent support responsibilities.

• Customer Support:
  Provides technical support related to Talis Clinical's software and hardware solutions in a professional and courteous manner; effectively communicate with Clinicians and Clinical Engineering to facilitate resolutions of their needs.
• Takes Customer calls during the day with support
• Participates in weekend rotation and on-call schedule
• Assists with device troubleshooting using established workflows
• Performs basic SQL and database tasks under guidance.
• Documentation:
  Documents software defects, system enhancement requests and client issues using CRM and Azure Dev Ops;
  Communicates information and any necessary investigative work to engineering team.
• On-Site Installation/Go-Live Support:
  Travels to customer sites to assist with device installation, testing, validation, and system support during implementation phase;
  Support clinical staff during go-live phase.
• Testing and QA:
  Executes test cases and log bugs in Azure Dev Ops as part of training and skill development
• Supports device QA testing to validate reliability, usability, and performance
• Other duties as assigned
• Bachelor’s degree with internship, co-op, project, or work experience in Engineering, Computer Science or Healthcare. Associate degree and/or Technical Certifications with 1-3 years of relevant experience
• 0–2 years of technical support, healthcare IT, or clinical systems experience
• Demonstrated history of leading technical issues to resolution
• Demonstrated s trong computer, application, and network troubleshooting skills

• Critical thinking skills using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Learning agility to understand and apply written sentences and paragraphs in work related documents.
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one
• Knowledge of operating room medical devices, procedures, and workflow desired
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Strong communication and interpersonal skills
• Effective communication across technical and clinical audiences
• Consistent professionalism when supporting clinicians
• Strong communication and documentation skills
• Sound judgment in when and how to elevate issues

• N/A

• DS Internal Staff, DS Customers and Clinicians

• Ensures environmental consciousness and safe practices are exhibited in decisions
• Use of computer and telephone equipment and other related office accessories/devices to complete assignments
• May work extended hours during peak business cycles and weekend rotations
• Limited lifting up to 15 LBS

This role…