Manager, Distribution Continuous Improvement, L'Oreal Operations

Job Title:
Manager
- Continuous Improvement

Function:
Physical Flows

Division:
North America Fulfillment Services/Professional Products Division

Location:
Streetsboro, OH

Reports To:
Site Director
- Streetsboro (SBO)

For more than a century, L'Oreal has devoted its energy, innovation, and scientific excellence solely to one business:
Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L'Oreal Operations
, we create innovative, inclusive, and sustainable beauty together with our business partners by designing, developing, sourcing, manufacturing, and distributing over 6 billion products globally every year. We support over 36 brands across four L'Oreal divisions. We are consumer-oriented, and we act responsibly all along the value chain.

The Manager of Continuous Improvement will serve as the site leader for Operational Excellence and Continuous Improvement while supporting strategic initiatives across the North America Fulfillment Services (NAFS) network.

This role is responsible for developing and deploying sustainable improvement methodologies that enhance safety, service, quality execution, productivity, inventory performance, automation utilization, and cost efficiency throughout distribution center operations. The position will lead the deployment of Lean, GEMBA, Six Sigma, problem-solving, and operational excellence tools while driving a culture of continuous improvement across Streetsboro and other network locations.

Beyond local site responsibilities, the Manager will partner closely with Network of Excellence leaders, site leadership teams, and cross-functional stakeholders to identify, prioritize, and execute network-wide improvement initiatives. This role will act as a key change agent, ensuring best practices are standardized, replicated, and sustained across the NAFS distribution network.

• Develop and execute the site Continuous Improvement roadmap aligned with NAFS operational and strategic objectives.
• Lead the deployment of Lean, Six Sigma, Daily Management System (DMS), Kaizen, Value Stream Mapping, and Problem-Solving methodologies.
• Identify operational gaps and improvement opportunities through data analysis, process observation, and benchmarking.
• Build and implement sustainable mechanisms that drive productivity, efficiency, inventory accuracy, service, and cost improvements.
• Establish governance processes to ensure improvement initiatives are prioritized, resourced, and successfully executed.
• Drive a culture of continuous improvement and operational excellence throughout the organization.

• Partner with NAFS Network of Excellence leaders to support enterprise-wide continuous improvement initiatives.
• Lead or participate in multi-site projects focused on productivity, automation optimization, capacity utilization, labor efficiency, inventory flow, and customer service improvements.
• Support replication and standardization of best practices across NAFS distribution centers.
• Facilitate cross-site benchmarking activities and operational maturity assessments.
• Serve as a subject matter expert for Lean systems, operational excellence methodologies, and change management practices.

• Develop KPI dashboards and performance management systems that provide actionable operational insights.
• Utilize Power BI, WMS, LMS, and other analytics platforms to identify trends and improvement opportunities.
• Establish leading and lagging indicators that enable proactive operational decision-making.
• Create mechanisms to monitor productivity, throughput, labor utilization, inventory flow, and process stability.
• Drive data-driven root cause analysis and implementation of sustainable corrective actions.

• Lead Kaizen events, Rapid Improvement Events, and structured problem-solving workshops.
• Evaluate and implement process improvements that increase operational efficiency, reduce waste,…