Store Counter Sales

Streetsboro, OH, USA

Full time

Reference: R26_

As a NAPA Counter Sales associate, you are the “face” of the retail store and the go‑to person for customers entering our stores for all automotive needs. You need a background and knowledge of automotive parts, and it’s a great opportunity to grow within the NAPA family.

• Provide auto‑parts answers and solutions for retail and wholesale customers both in person and over the phone.
• Use your parts knowledge to assist other NAPA team members in answering customer questions.
• Deliver outstanding customer care during every interaction.
• Maintain a high‑energy, customer‑focused attitude in a fast‑paced environment.
• Welcome retail customers and engage to provide a positive experience.
• Utilize technology (computer), cash register, telephone, and paper catalog system.

• Enjoy helping retail and wholesale customers with auto‑parts and service questions.
• Have experience working in the automotive industry or have tinkered with cars and trucks.
• Are willing to learn all aspects of automotive parts.
• Want a team that offers growth and development opportunities.

• Valid Driver’s License
• Previous experience in a parts store or automotive industry, or willingness to learn.
• High School Diploma or GED; technical or trade school courses or degree are a plus.
• Excellent verbal and written communication skills.
• Affinity for fast‑paced retail environments.
• Strong listening skills and customer empathy.

• Background or passion for automotive, heavy equipment, farm industry, diesel, marine, or dealership.
• Experience in a parts store, auction, retail store, or auto body/collision.
• Knowledge of cataloging and/or inventory management systems.
• Customer‑centric mindset for external and internal customers.
• ASE certifications are a plus.

• Competitive pay and comprehensive benefits including health and 401(k).
• Stable organization – a Fortune 200 company with a family feel.
• Opportunities for promotion from within.
• Continuous training and development with support from leaders and teammates.
• A culture that values creativity and problem‑solving.

Where permitted by law, successful applicants must be fully vaccinated against COVID‑19 before their start date.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer, and terminate employees based on their own ability, achievement, experience, and conduct and other legitimate business reasons.