Manager, Business & Programs; Cleveland Monsters Practice Facility

Business And Programs Manager

Cavaliers Holdings LLC is obsessed with delivering epic experiences for our team members, our fans, our community and the world. Fueled by an unapologetically bold, inclusive and high-impact culture, we strive to recruit individuals who are enthusiastic and purposeful in carrying out our vision as transformative leaders in sports and entertainment. If you are ready to bring your best to the dynamic, high‑performance environment of the Cavs, Cleveland WNBA, Monsters, Charge, RESN and Rocket Arena - where we come together to create moments that move, inspire, and uplift - then we want to hear from you.

The Business and Programs Manager leads the day-to-day commercial programming, booking, outreach, and administrative coordination of the Cleveland Monsters Practice Facility in Strongsville, Ohio, the current practice facility of the Cleveland Monsters. The facility includes approximately 94,000 square feet, two sheets of ice, multiple locker rooms, hospitality space, and parking, and supports Monsters hockey operations along with AAA, high school, youth, and community programming.

This role is responsible for youth hockey and community outreach, event and party booking, ice rental revenue optimization, other youth sports programming (i.e.

- basketball, volleyball, baseball, kickball, laser tag, cornhole, etc.) schedule oversight, customer management, and collaboration with the REG sales team on building signage and related sponsorship inventory. The strongest candidate will be organized, service-minded, and commercially driven, with the ability to build community relationships while also increasing utilization and revenue. Success in the role requires strong execution across outreach, scheduling, event booking, youth hockey engagement, signage sales collaboration, and customer experience so the facility remains active, professional, and financially productive throughout the year.

This role is based on-site at the practice facility in Strongsville and requires regular interaction with internal staff, user groups, community partners, and guests. Evening, weekend, and holiday work will be required based on the facility calendar, events, camps, parties, and community programming needs.

Essential Duties & Responsibilities:

• Support the creation, oversight, and day-to-day administration of the facility master calendar across two ice sheets and related programmable spaces, including Monsters use, camps, clinics, Barons AAA, youth hockey, high school hockey, parties, and community rentals.
• Lead outreach efforts with youth hockey organizations, leagues, teams, schools, and community groups to build relationships, grow participation, and increase recurring facility use.
• Develop and coordinate events, parties, clinics, and other public-facing programs designed to drive building activity, customer engagement, and incremental revenue.
• Help identify underutilized time blocks and implement strategies to maximize ice time rental revenue, improve schedule efficiency, and increase repeat bookings across prime and non-prime hours.
• Maintain accurate schedules, booking records, contracts, waivers, and customer files required to support smooth daily facility operations.

Business development and revenue generation:

• Drive revenue growth by helping sell and administer ice rentals, parties, camps, clinics, community events, and other facility-based programs.
• Work in collaboration with the REG sales team to support the sale and fulfillment of building signage, in-facility advertising, and related sponsorship assets.
• Assist in the development and execution of new programming opportunities, including youth hockey sessions, girls hockey initiatives, seasonal camps, skills development offerings, and community-based events.
• Track booking activity, participation, revenue trends, and customer demand, and provide regular reporting and recommendations to facility leadership.

Customer and user group management:

• Serve as a primary day-to-day contact for youth hockey groups, renters, party clients, camp participants, community partners, coaches, and families using the facility.
• Manage inbound inquiries, event leads, booking requests, customer follow-up, and issue resolution in a professional, responsive, and service-oriented manner.
• Help retain recurring user groups by ensuring clear communication, strong service, accurate scheduling, and consistent follow-through throughout the season.
• Support open houses, special events, and public-facing activations that strengthen community awareness and help position the building as a year-round hub for hockey and recreational activity.

Administrative and operational support:

• Provide administrative support for the General Manager and facility leadership team, including reporting preparation, document management, meeting coordination, and workflow follow-up.
• Help manage invoices, deposits, payment tracking, participation records, and other program-related administrative processes tied to bookings and…