Operations Admin

Position Summary

Foundation Software is seeking a detail-oriented and proactive Operations Admin to support company-wide projects focused on process alignment and improvement. This role will assist the Operations team in coordinating cross-functional initiatives, managing process documentation, and ensuring that project goals align with business objectives. The ideal candidate will thrive in a collaborative environment, working closely with various departments to drive operational efficiency and standardization.

Plenty! We have a fun, casual, yet hard-working culture that invests in our employees, promotes creativity, and delivers on our reputation. Would you like to work for a company that offers manicures and pedicures in the office? We do! How about massages, house cleaning, laundry service, monthly car washes, catered lunches Wednesdays and a monthly happy hour - we offer all this and more!

At Foundation we believe in and promote a work-life balance with a top-notch workout facility, fitness classes and free personal training; and for those competitive types, a game room complete with table tennis, foosball, and video game systems. Also, some comforts of home, there is a full kitchen, free coffee and specialty flavors, soft drinks, and snacks.

• Assist in planning, coordinating, and tracking key operational projects to align processes across departments.
• Collaborate with stakeholders to document and refine business processes, ensuring clarity and consistency.
• Maintain and update project documentation, including workflows, SOPs, and training materials.
• Monitor project timelines and assist in ensuring deadlines are met by assisting with various assigned tasks.
• Assist in creating onboarding and training materials for customer success and support team members on updated processes and procedures.
• Work closely with the Operations team to support continuous improvement efforts across company-wide initiatives.

• 2+ years of experience in operations or process improvement.
• Strong ability to document, streamline, and optimize business processes.
• Experience working with CRM, project management, or workflow automation tools.
• Exceptional organizational skills with the ability to manage multiple projects simultaneously while maintaining independence and accountability.
• Strong written and verbal communication skills with the ability to work well within a team environment.
• Analytical mindset with problem-solving skills to assist in identifying operational gaps and propose solutions.
• Detail-oriented, proactive, and self-motivated with a keen sense of accountability.
• Ability to adapt to a fast-paced environment and manage shifting priorities.

• Other employee rewards include tickets to Cleveland sporting events, a variety of lunch and learns, and various employee-appreciation events throughout the year.
• Benefits include paid vacation, paid holidays, 401(k) with match, and tuition reimbursement, plus medical, eye and dental.
• Now offering discounts on pet, home, and auto insurance through Liberty Mutual!

Foundation is constantly recognized as one of Northeast Ohio's top workplaces. We are a 20-time winner of the North Coast 99 award, a multi-year winner of The Plain Dealer's Top Workplaces award, and have been recognized multiple years on the Inc. 5000 list of fastest-growing private companies in the U.S.

Let us start your future at Foundation!

Foundation Software is an Equal Opportunity Employer.