Customer Service Representative

Responsibilities

• Manage and process orders for CDN and Strategic Accounts, ensuring efficiency and accuracy across multiple systems. Source orders from appropriate distribution locations based on availability and customer needs.
• Be a customer advocate, providing excellent service and ensuring adherence to PPG processes. Handle incoming orders, emails, and phone calls, ensuring responses to customer inquiries.
• Communicate with customers, vendors, and our teams to coordinate orders, shipping details, and resolve issues.
• Handle returns by verifying purchase history and issuing credits or invoices to customers.
• Train and assist customers with navigation and troubleshooting of the Collision Services website and mobile app. Manage registration requests for Collision Services applications.
• Create opening order kits, update relevant details in SharePoint, and manage unique customer information within the CRM system. Log incoming and outgoing calls within the CRM system to track customer interactions.
• Provide training and mentorship to new team members, ensuring knowledge transfer and support. Facilitate ongoing learning opportunities for team members. Train customers and sales team on Collision Services applications.
• Work with internal and external distribution points, sales teams, and customers to facilitate order placement and resolution. Foster a collaborative work environment.
• Stay updated on procedures, training, and system upgrades to enhance performance and service delivery.

• Minimum of 3 years of order management experience in a B2B customer service environment.
• Familiarity with Oracle ERP, CRM systems (VantagePoint and Client Link), and proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• Experience documenting customer issues in detail and accountability in all tasks, ensuring follow-up on customer issues.
• Familiarity with the Automotive Refinish industry is desired to enhance service delivery.

PPG zapewnia równe szanse wszystkim kandydatom i pracownikom. Oferuje możliwości rozwoju i budowania kariery w środowisku, które zapewnia satysfakcjonujące miejsce pracy dla pracowników, tworzy atmosferę ciągłego uczenia się oraz akceptuje pomysły i równość innych. Wszyscy kwalifikujący się kandydaci będą brani pod uwagę przy zatrudnieniu bez względu na płeć, wiek, rasę, kolor skóry, wyznanie, religię, pochodzenie narodowe, status niepełnosprawności, stan cywilny, status weterana, orientację seksualną, tożsamość płciową lub jej wyrażanie.