Front Desk Customer Service

Description

The coordinator is the first person our guests interact with at each visit to make a first impression no matter how often the guest has visited the school.

Our guests include those with appointments, researching the school for enrollment, shopping for their favorite Aveda products, etc.

The coordinator sets the pace for the visit from checking the guest in, filling out proper paperwork, calling the student, answering questions about the products, loyalty program and scheduling guests for the next visit.

This position also keeps the front retail area clean and organized.

The coordinator assists guests with their retail needs by consulting with guests to find out what their concerns are to recommend the products that will be best for their needs.

• Excellent communications skills, problem solving ability, above average math skills, loves people, multi‑tasking, ability to stay busy during down times.
• Welcoming personality – greet each guest with warmth & a smile.
• Ability to small talk – each guest must feel appreciated and welcome with a positive outlook.
• Love Aveda products – able to educate guests on products & loyalty program.
• Coachable – take constructive criticism, continuous learner, desire to learn.
• Self‑starter – ability to learn new skills, information without supervision.
• Phone skills – answer the phone professionally and courteously.
• Detail oriented – paperwork, filing, appropriate paperwork ready for each day, etc.
• Team oriented – come to work ready to take on the day, work with your team members to have a fun, successful day and be counted on.
• Math skills – count change, reconcile drawer, fill out deposit information.
• 1 year of successful retail sales or 1 year of customer service.
• High school graduate or equivalent.
• Excel knowledge.
• Computer skills – appointment scheduling, email, etc.
• Able to work flexible schedule when necessary.