Customer Care Representative

Description

The Customer Specialist is responsible for a broad spectrum of customer service functions to fulfill customer needs and assure customer satisfaction.

• Assure the accurate and timely processing of customer transactions (orders, RMA’s, quotes, catalogues/sample requests and returns) to assure customer satisfaction.
• Gather customer information and identify products that meet customer needs; recommend potential products or services to management; generate sales leads.
• Provide technical customer service; educate customers on product features and benefits.
• Set-up and maintain customer files; maintain records of all sales activities.
• Resolve product or service problems; clarify complaints, determine cause and identify solution, expedite correction and follow-up to ensure resolution.
• Process product recalls.
• Sell products and services. Maximize promotions.
• Establish and maintain effective customer relations.
• Provide support to outside sales representatives.
• Serve as a member of the Customer Service team, providing assistance and support as required.

• High school diploma or equivalent is required. Associate or bachelor’s degree preferred.
• 5+ years of experience in a customer service, customer focused role required

• Demonstrate strong problem solving and analytical skills.
• Strong communication and problem-solving skills
• Experience with Microsoft Office suite of products, Customer Master software
• Experience with a Full-scale ERP system, (SAP preferred)
• Ability to prioritize and multitask.
• Proactive attitude towards work, teamwork, and cooperation

This position requires some travel within the designated territory, offering a dynamic and challenging opportunity for a motivated sales professional keen on making a significant impact in the industry.

• Effective communications
• High attention to detail
• Strong critical thinking / problem solving skills.
• Relationship building