Software Engineering Mgr Sr - Fraud Transaction Processing

Position Overview

As a Software Engineering Manager Sr. within PNC's Technology organization, you will be based in Pittsburgh, PA, Strongsville, OH, or Denver, CO. PNC’s people are our greatest differentiator and competitive advantage. We strive to deliver the best experience for our customers while fostering an inclusive workplace culture where all employees feel respected, valued, and empowered to contribute to the company’s success.

The Software Engineering Manager Sr will lead 2 to 3 engineering crews responsible for the design, development, and operation of high‑volume, mission‑critical fraud transaction systems. The role is accountable for engineering execution, people leadership, platform resilience, and delivery of secure, scalable solutions that protect customers and the bank from financial crime. The manager will partner closely with Product, Architecture, Analytics, Risk, and Operations to ensure fraud transaction capabilities meet regulatory expectations while supporting real‑time decisioning, high availability, and continuous improvement.

• Lead and manage multiple software engineering teams delivering fraud transaction processing, decisioning, and supporting platform services.
• Own end‑to‑end delivery across the software lifecycle: design, development, testing, release, and production support.
• Ensure systems meet performance, scalability, resiliency, and availability requirements for real‑time and near real‑time fraud detection.
• Drive engineering best practices including code quality, automated testing, deployment, observability, and incident prevention.

• Accountable for production stability, incident response, root cause analysis, and prevention of repeat issues.
• Partner with SRE, Operations, and Security to improve MTTD/MTTR, monitoring, alerting, and runbooks.
• Ensure compliance with enterprise risk, audit, and regulatory requirements related to fraud, data protection, and access controls.

• Directly manage BSAs, engineers, and quality engineers.
• Set clear expectations, provide coaching, and develop succession plans.
• Foster a culture of accountability, continuous learning, and operational ownership.
• Participate in hiring, onboarding, performance management, and workforce planning (FTE and contractor mix).

• Translate business and fraud risk strategy into executable engineering roadmaps.
• Collaborate with Product Management on prioritization, scope, and delivery commitments.
• Align with Architecture on platform direction, modernization, and technical standards.
• Communicate effectively with senior technology and business leadership on status, risks, and outcomes.

• Manage a group of software engineers/managers across multiple product lines.
• Oversee the talent management of engineering talent, including recruiting, mentoring, and enabling a culture of learning with a focus on engineering craftsmanship.
• Foster technological innovation, ensuring adoption of current trends, capabilities, and practices emerging in the market.
• Identify issues, share best practices, and drive continuous improvement.

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
• 8+ years of software engineering experience, including 3+ years in a people‑management role.
• Experience leading transaction‑heavy, distributed systems in regulated environments.
• Strong background in Java‑based or JVM ecosystems; experience with APIs, messaging, and data persistence.
• Proven ability to manage production systems with high availability and strict SLAs.
• Experience operating within Agile / SAFe delivery models.

• Application Development, Business Management, Customer Solutions, Design, Financial Fraud Prevention, Fraud Management Systems, Fraud Monitoring, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design

• Agile Development, Application Development Tools, Coaching Others, Continuous Learning, Design Thinking, Emerging…