Banking Specialist

Position Summary

We are seeking a detail‑oriented and reliable Banking Specialist to provide exceptional customer service and support our payroll operations by managing financial transactions, handling ACH and wire transfers, reconciling accounts, and ensuring the secure and timely movement of funds between clients, employees, and financial institutions.

• Respond to client inquiries received via phone or email, addressing issues, answering questions, or providing assistance with banking transactions.
• Monitor bank accounts for receipt of client funds.
• Communicate with bank associates and clients to ensure timely receipt of outstanding funds.
• Handle bank account errors or returned transaction notifications and reconciliations.
• Process client bank account change or update requests.
• Perform End of Day banking processes.
• Collaborate with payroll, tax, and finance teams to ensure timely and accurate processing.
• Maintain expertise in software, business funding rules, and relevant industry factors.
• Adhere to all department and company standard operating procedures.
• Project a professional and positive image as a company representative by providing thorough assistance to associates, clients, and third parties.
• Perform other duties as assigned.

• Proven ability to provide top‑level support to customers and associates.
• Basic math skills; accounting skills are a plus.
• Familiarity with banking industry processes, procedures, and financial transactions including ACH and Wire Transfer.
• Ability to work in a fast‑paced and deadline‑driven environment.
• Superior organizational skills, comfortable multitasking and working both independently and effectively as a team member.
• High degree of accuracy and attention to detail.
• Excellent communication and critical thinking skills.
• Working knowledge of Microsoft Office and Windows‑based applications.
• FOUNDATION®, Master Tax, and Salesforce or other CRM software knowledge is a plus.
• Prior customer service, call center, or related banking industry experience preferred.

Other employee rewards include tickets to Cleveland sporting events, a variety of lunch and learns, and various employee‑appreciation events throughout the year. Benefits include paid vacation, paid holidays, 401(k) with match, and tuition reimbursement, plus medical, eye and dental. Discounts on pet, home, and auto insurance through Liberty Mutual.

Foundation Software is an Equal Opportunity Employer.