Relationship Banker

Engaging clients in the lobby to educate and assist with conducting transactions through self-service resources
Accurately and efficiently processing cash transactions for clients as needed
Having deep conversations with clients to gain in-depth knowledge of the financial and life priorities
Connecting clients to solutions that meet the financial goals

• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
• Is confident in identifying solutions for new and existing clients based on their needs
• Communicates effectively and confidently and is comfortable engaging all clients
• Has the ability to learn and adapt to new information and technology platforms
• Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking)
• Applies strong critical thinking and problem-solving skills to meet clients' needs
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Efficiently manages time and capacity
• Focuses on results while acting in the best interest of the client
• Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance

Demonstrates strong client engagement and relationship-building skills while effectively educating clients on banking transactions and solutions. Applies critical thinking and problem-solving abilities to meet client needs and improve their financial lives.

• Client Engagement
• Cash Transaction Processing
• Self-Service Technology Education
• Critical Thinking
• Relationship Building

• Cash Transaction Processing
• Self-Service Technology Education
• Banking Transactions
• Financial Solutions Identification

• Effective Communication
• Collaboration
• Enthusiasm
• Motivation
• Adaptability

• Financial Goals
• Client Needs
• Compliance
• Problem-Solving
• Time Management

• ATM
• Online Banking
• Mobile Banking